Global Imaging Client

Our client delivers world-class imaging solutions and innovations that benefit businesses and consumers.

CHALLENGE

Our client’s application-related needs are varied and constantly shifting, involving hundreds of applications upon which users across all functional areas of the company rely. To free up their employees to focus on strategic initiatives, they required a partner to handle all aspects of application maintenance, incident management, and additional project support based on new strategies. The partner’s solution also needed to provide significant savings and meet the client’s service-level objectives.

SOLUTION

CTG implemented the proprietary methodology associated with our Application and Service Desk Solutions, designed to maximize the value, efficiency, and cost effectiveness of application management. The CTG Managed Services team delivers a “keep-it-running” support model for client server, mainframe, internet, and intranet applications. 

CTG’s application experts have effectively managed more than 800 applications, 10% of which are critical applications with hundreds of users. At the start of the engagement, the client experienced more than 30 critical application incidents each day. As of today, there are only one or two per day. During the first five years of our engagement, the client achieved double-digit, year-over-year savings—an ROI that has remained consistent.

Let’s discuss

How CTG can help with your next strategic initiative.

Send us a short message by completing the contact form and we’ll respond as soon as possible, or call us directly.

Ctg Cta Job Seeker 3

Looking for a job?

We’re always on the lookout for great people who share our commitment to excellence.

View Openings

Cookie Settings