CTG implemented the proprietary methodology associated with our Application and Service Desk Solutions, designed to maximize the value, efficiency, and cost effectiveness of application management. The CTG Managed Services team delivers a “keep-it-running” support model for client server, mainframe, internet, and intranet applications.
CTG’s application experts have effectively managed more than 800 applications, 10% of which are critical applications with hundreds of users. At the start of the engagement, the client experienced more than 30 critical application incidents each day. As of today, there are only one or two per day. During the first five years of our engagement, the client achieved double-digit, year-over-year savings—an ROI that has remained consistent.