CTG’s IT Infrastructure, Operations, and Support Solutions safeguard business continuity and help ensure our clients' infrastructure, operations, and technologies keep pace with organizational growth.

Offerings
  • Support Maintenance Patching

    IT Support Services

    Ranging from an initial support model assessment that better defines your support needs, to a partial or fully outsourced help/service desk with a range of available support models, our services provide best-in-class, omni-channel support for all IT-related questions, incidents, and requests

  • Application Management/Support (Tiers 2/3)

    Application Management (Tier 2/3)

    Experienced analysts provide 24x7 support for some, or all, of your application portfolio. Our solutions scale to accommodate your most critical priorities, including optimization, implementations/upgrades, and critical projects.

  • Settings Tools Tech Resources

    Technology Selection

    Our experts help you navigate the entire selection process—from gathering business requirements, to developing an RPF and evaluating responses, to final vendor selection.

  • Performance Speed

    Technology Lifecycle Management

    We manage your technology portfolio throughout its lifespan, from implementation to sunsetting.

  • Process

    IT Service Management Process Improvement

    CTG experts evaluate your IT infrastructure to identify opportunities for greater efficiency and business productivity, and implement solutions.

  • Updates Backup

    Disaster Recovery and Business Continuity

    To ensure sustained business operations in the event of a disaster, we help your IT organization prepare to respond to unexpected events in a coordinated way.

  • Management

    Organizational Project and Change Management

    We provide the processes, tools, and techniques to manage not only your most critical projects, but also the people side of change, in order to achieve your desired business outcome.

CTG's comprehensive offerings—from technology selection and implementation, to onsite and outsourced infrastructure solutions and IT service desk solutions delivering 80%+ first-call resolution rates—are flexible by design in order to meet the unique needs of each client' organization and deliver real business benefits.

Benefits and Features

  • Experts in ITIL, COBIT, and ISO 2000 Frameworks

  • Robotic Process Automation/Artificial Intelligence for Service Desk

  • 24x7 Delivery Centers

  • Service Desk Agents Supporting 7 Languages

Our clients have an ever-increasing need to deliver IT infrastructure services in a more efficient manner today, while planning for, and reacting to, changing business dynamics.

CTG’s Infrastructure, Operations, and Support solutions address the whole IT services domain, from strategic planning and technology selection, to technical implementation of supporting tools, to managing strategic choices framework selection and the use of outsourcing for IT processes such as help/service desk, monitoring, or software management.

We help clients identify the most impactful improvements, design the future state, and develop the smoothest transition plan. The results we deliver help clients address the rapidly changing needs of the business, the underlying technology infrastructure, and shifting requirements. Clients that leverage our offerings achieve greater IT efficiency, agility, availability, security, and compliance.

For clients seeking IT service desk support, CTG offers a flexible suite of IT and application support services. Our experienced CTG analysts provide improved “first line of defense” incident and request resolution, improve first-call resolution (FCR), and decrease call abandonment.

CTG’s IT Infrastructure, Operations, and Support experts have helped clients in healthcare and life sciences; oil and gas; and banking, finance, and insurance achieve reduced costs, process and technology efficiencies, scalable capacity, improved user satisfaction, and effective workforce management.

The CTG partner network is built to combine today’s leading technologies with CTG’s digital transformation IT solutions and services to accelerate our clients’ transformation initiatives.

Given the accelerated pace at which new technologies emerge and the specialized and evolving needs of our clients, it’s essential that we leverage industry partnerships to amplify the value we provide to clients.

Our strong partner network provides clients with even greater speed, adaptability, and confidence that their IT and digital transformation initiatives will be powered by the technologies, skills, methodologies, and industry experience necessary to achieve their desired business, technology, and operational outcomes.

Let’s discuss

How CTG can help you achieve your desired business outcomes through digital transformation.

Send us a short message by completing the contact form and we’ll respond as soon as possible, or call us directly.

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