CTG enabled a smooth go-live for VCU Health System with training and at-the-elbow assistance for 16,000+ end users
"CTG was an important partner during our Epic go-live," says Sharon Gibbs, Senior Director of EHR Operations at VCU Health. "CTG was able to pivot quickly to address changing training, readiness, and go-live needs.”
CTG experts have supported 1,000+ Epic EHR deployments for organizations like these:
Epic Activation FAQ
- What is Epic ATE Support?
Epic ATE (at-the-elbow = readily available) support are individuals who are specialized in the electronic health record (EHR). Their primary role is to be readily available to engage end users, answer questions, report issues, and assist with troubleshooting during the go-live.
- What is cutover?
Cutover is the process of transitioning information from a legacy system to the new Epic system. Cutover takes a great deal of planning pre-go-live to ensure that all tasks and necessary items are completed and ready in time for the go-live. These cutover tasks are a combination of manual and electronic processes.
- What is data migration in Epic?
Data migration is when data, such as patient charts immunization history, medical treatments, laboratory testing results, etc., are transferred between one environment (i.e., legacy system) to Epic.
- What is a Go-Live Readiness Assessment (GLRA)?
GLRA is an assessment tool used to review all in-scope areas for the planned Epic go-live and to evaluate their readiness status—both for the project team and as a tool to measure organization’s readiness. If deficits are noted, the GLRA will identify the areas at risk and where leadership intervention is required. These assessments are typically done 120, 90, 60, and/or 30 days out from go-live.
- What is a Technical Dress Rehearsal (TDR)?
An important readiness activity for any Epic implementation is a TDR. TDRs focus on hardware and devices. The TDR team will work with the application team to design testing and workflows. During the TDR process, items such as workstations, printers, scanning configuration device integration, mobile devices, and much more are tested and evaluated for expected behavior. The results from testing are then recorded and tracked, and each tested device is tagged to indicate its readiness for go-live.
- What are the keys to a successful Go-Live?
Communication is key! Be sure to set clear expectations for all users who will impacted by the go-live. Plan early and update often. Go-live is a dynamic and continually evolving process. No detail is too small—control every minute, every day.