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Premier EHR Training and Activation Team
More than 1,000 activations led by top industry experts, Certified and Credentialed Trainers, and experienced application support staff
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Cost-Effective Support
Seasoned management who accelerate training and activation, while adhering to timelines and budgets
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Flexible Delivery Models
Classroom, remote/virtual training, or a hybrid model to meet unique needs
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Tiered Management Approach for Communications and Supervision
Ability to plan and execute a comprehensive support program, with the field experience to adapt quickly
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Proven Best Practices
Experience managing hundreds of training and activation staff and complex logistics involved in “big bang” go-lives
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Concierge Approach
A white-glove approach to supporting providers helps enhance confidence
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Intelligent Management Tools
System Adoption Measurement Tools provide comprehensive reporting
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Comprehensive Program Strategy
- Activation Readiness Strategy and Planning
- Support Strategy—Super Users, Onsite, Virtual, Hybrid
- Program Assessments and Right-Sizing
- Patient Portal Support and Adoption
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Training Services
- Program Management and Coordination
- Curriculum Development and Build
- STS Program Planning and Support
- User Setting Lab Solutions
- Classroom Trainers and Support
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Activation Readiness
- Technical Dress Rehearsal
- Appointment Conversion and Inpatient Backload
- Command Center Planning and Management
- Communications/Ambassador Program
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Concierge Services
- Peer-to-Peer, Specialty-to-Specialty Support
- Provider Personalization Labs
- Provider Resource Centers/SWAT
- Specialty-Specific Communications
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Activation Support Services
- Full Go-Live Support Team
- Tiered Management Structure
- At-the-Ready Program
- Schedule Development and Management
- Intelligent Tools and Reporting
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End-to-End Logistics
- Comprehensive Logistics Strategy
- Onsite Review and Assessment
- Seasoned Management in the Field
- Reporting and Control
CTG experience
CTG enabled a smooth go-live for VCU Health System with training and at-the-elbow assistance for 16,000+ end users
"CTG was an important partner during our Epic go-live," says Sharon Gibbs, Senior Director of EHR Operations at VCU Health. "CTG was able to pivot quickly to address changing training, readiness, and go-live needs.”
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Committed and Experienced Resources
Industry-leading management and top-performing staff will be dedicated to each client’s go-live; network of 14,000+ experienced EHR professionals
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Healthcare Industry Expertise
CTG has invested in building a premier team with top industry experts that understand healthcare’s demands and requirements
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Financially Strong Company
We have the financial stability to support the program without the need for upfront payments, and we are experts at controlling costs
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At-the-Ready Program—Risk Mitigation
Additional CTG onboarded staff ready to deploy for gaps or unplanned needs
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Long-Standing Experience
Experienced with 1,000+ deployments, our team utilizes advanced methodology based on lessons learned and best practices, resulting in reliable results and support for your organization
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Comprehensive Training/Activation Services
Full-service In-Patient/Ambulatory EHR support addresses your requirements, provides a positive experience for end users, and anticipates other needs as go-live nears
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Additional Innovative Solutions
One-stop shop for economies of scale, cost-effective pricing models—Training Dress Rehearsal, Ambassador Program, Command Center, IP Backload, AMB Abstraction, and Appointment Conversion
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