Activation Readiness, Training, Support, and Optimization Services That Enhance Adoption and Go-Live Success

You’ve spent years building and customizing your Electronic Health Record (EHR)―now you need to deploy it. An EHR activation is a massive undertaking for any organization from both a technical and staff perspective. Activations require careful planning and coordination to ensure staff can use the new EHR with confidence and without affecting patient care.

CTG Can Help Ensure a Smooth Go-Live for Your Organization.

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While this is an exciting opportunity for staff to improve patient care and daily operations with technology, it can be stressful to face a change of this magnitude. You must ensure all ancillary systems and equipment are properly integrated and able to migrate data―like appointments and patient charts―to the new EHR, and plan for adequate support during go-live. In addition, potentially thousands of end users must be trained on the application and workflows. At go-live, staff need at-the-ready support to ensure adoption and build confidence in the new system.

CTG’s Training and Activation Solutions help your organization ensure a successful activation. We offer solutions for critical go-live readiness activities, end-user training, workflow optimization, and end-user support for our clients. CTG’s offerings provide:

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    Premier EHR Training and Activation Team

    More than 1,000 activations led by top industry experts, Certified and Credentialed Trainers, and experienced application support staff 

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    Cost-Effective Support

    Seasoned management who accelerate training and activation, while adhering to timelines and budgets 

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    Flexible Delivery Models

    Classroom, remote/virtual training, or a hybrid model to meet unique needs

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    Tiered Management Approach for Communications and Supervision

    Ability to plan and execute a comprehensive support program, with the field experience to adapt quickly

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    Proven Best Practices

    Experience managing hundreds of training and activation staff and complex logistics involved in “big bang” go-lives

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    Concierge Approach

    A white-glove approach to supporting providers helps enhance confidence

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    Intelligent Management Tools

    System Adoption Measurement Tools provide comprehensive reporting

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    Expanded COVID-19 Safety Protocols

    Proven experience providing hundreds of resources safely during the pandemic

CTG EHR Training and Activation Offerings

We provide the experience and knowledge to deliver the support you need, where and when you need it by offering the following services. We also offer comprehensive EHR Consulting Services that provide full lifecycle support for your EHR.

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    Comprehensive Program Strategy

    • Activation Readiness Strategy and Planning
    • Support Strategy—Super Users, Onsite, Virtual, Hybrid
    • Program Assessments and Right-Sizing
    • Patient Portal Support and Adoption
  • Training Education

    Training Services

    • Program Management and Coordination
    • Curriculum Development and Build
    • STS Program Planning and Support
    • User Setting Lab Solutions
    • Classroom Trainers and Support
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    Activation Readiness

    • Technical Dress Rehearsal
    • Appointment Conversion and Inpatient Backload
    • Command Center Planning and Management
    • Communications/Ambassador Program
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    Concierge Services

    • Peer-to-Peer, Specialty-to-Specialty Support
    • Provider Personalization Labs
    • Provider Resource Centers/SWAT
    • Specialty-Specific Communications
  • Settings Tools Tech Resources

    Activation Support Services

    • Full Go-Live Support Team
    • Tiered Management Structure
    • At-the-Ready Program
    • Schedule Development and Management
    • Intelligent Tools and Reporting
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    End-to-End Logistics

    • Comprehensive Logistics Strategy
    • Onsite Review and Assessment
    • Seasoned Management in the Field
    • Reporting and Control

An EHR Activation Is a Massive Undertaking. CTG Can Ease Your Transition.

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CTG experience 

CTG enabled a smooth go-live for VCU Health System with training and at-the-elbow assistance for 16,000+ end users

"CTG was an important partner during our Epic go-live," says Sharon Gibbs, Senior Director of EHR Operations at VCU Health. "CTG was able to pivot quickly to address changing training, readiness, and go-live needs.”

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CTG experts have supported 1,000+ EHR deployments for organizations like these:

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Why CTG?
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    Committed and Experienced Resources

    Industry-leading management and top-performing staff will be dedicated to each client’s go-live; network of 14,000+ experienced EHR professionals

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    Healthcare Industry Expertise

    CTG has invested in building a premier team with top industry experts that understand healthcare’s demands and requirements

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    Financially Strong Company

    We have the financial stability to support the program without the need for upfront payments, and we are experts at controlling costs

  • Patients People Staff

    At-the-Ready Program—Risk Mitigation

    Additional CTG onboarded staff ready to deploy for gaps or unplanned needs

  • Experience/Industry Expertise (correct file)

    Long-Standing Experience

    Experienced with 1,000+ deployments, our team utilizes advanced methodology based on lessons learned and best practices, resulting in reliable results and support for your organization

  • EHR Services

    Comprehensive Training/Activation Services

    Full-service In-Patient/Ambulatory EHR support addresses your requirements, provides a positive experience for end users, and anticipates other needs as go-live nears

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    Additional Innovative Solutions

    One-stop shop for economies of scale, cost-effective pricing models—Training Dress Rehearsal, Ambassador Program, Command Center, IP Backload, AMB Abstraction, and Appointment Conversion

Let’s discuss

How CTG can help you achieve your desired business outcomes through digital transformation.

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