Premier EHR Training and Activation Team
More than 1,000 activations led by top industry experts, Certified and Credentialed Trainers, and experienced application support staff
Cost-Effective Support
Seasoned management who accelerate training and activation, while adhering to timelines and budgets
Flexible Delivery Models
Classroom, remote/virtual training, or a hybrid model to meet unique needs
Tiered Management Approach for Communications and Supervision
Ability to plan and execute a comprehensive support program, with the field experience to adapt quickly
Proven Best Practices
Experience managing hundreds of training and activation staff and complex logistics involved in “big bang” go-lives
Concierge Approach
A white-glove approach to supporting providers helps enhance confidence
Intelligent Management Tools
System Adoption Measurement Tools provide comprehensive reporting
Expanded COVID-19 Safety Protocols
Proven experience providing hundreds of resources safely during the pandemic
Comprehensive Program Strategy
- Activation Readiness Strategy and Planning
- Support Strategy—Super Users, Onsite, Virtual, Hybrid
- Program Assessments and Right-Sizing
- Patient Portal Support and Adoption
Training Services
- Program Management and Coordination
- Curriculum Development and Build
- STS Program Planning and Support
- User Setting Lab Solutions
- Classroom Trainers and Support
Activation Readiness
- Technical Dress Rehearsal
- Appointment Conversion and Inpatient Backload
- Command Center Planning and Management
- Communications/Ambassador Program
Concierge Services
- Peer-to-Peer, Specialty-to-Specialty Support
- Provider Personalization Labs
- Provider Resource Centers/SWAT
- Specialty-Specific Communications
Activation Support Services
- Full Go-Live Support Team
- Tiered Management Structure
- At-the-Ready Program
- Schedule Development and Management
- Intelligent Tools and Reporting
End-to-End Logistics
- Comprehensive Logistics Strategy
- Onsite Review and Assessment
- Seasoned Management in the Field
- Reporting and Control
CTG experience
CTG enabled a smooth go-live for VCU Health System with training and at-the-elbow assistance for 16,000+ end users
"CTG was an important partner during our Epic go-live," says Sharon Gibbs, Senior Director of EHR Operations at VCU Health. "CTG was able to pivot quickly to address changing training, readiness, and go-live needs.”
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Committed and Experienced Resources
Industry-leading management and top-performing staff will be dedicated to each client’s go-live; network of 14,000+ experienced EHR professionals
Healthcare Industry Expertise
CTG has invested in building a premier team with top industry experts that understand healthcare’s demands and requirements
Financially Strong Company
We have the financial stability to support the program without the need for upfront payments, and we are experts at controlling costs
At-the-Ready Program—Risk Mitigation
Additional CTG onboarded staff ready to deploy for gaps or unplanned needs
Long-Standing Experience
Experienced with 1,000+ deployments, our team utilizes advanced methodology based on lessons learned and best practices, resulting in reliable results and support for your organization
Comprehensive Training/Activation Services
Full-service In-Patient/Ambulatory EHR support addresses your requirements, provides a positive experience for end users, and anticipates other needs as go-live nears
Additional Innovative Solutions
One-stop shop for economies of scale, cost-effective pricing models—Training Dress Rehearsal, Ambassador Program, Command Center, IP Backload, AMB Abstraction, and Appointment Conversion