Utilizing a Single Cloud Platform to Enhance Healthcare IT Service Operations

Now, more than ever, information technology is the foundation of business growth for healthcare organizations. As organizations adopt a digital-first strategy, which entails businesses focusing on an all-digital future, demand for digital services is exploding, driven by new market opportunities and emerging trends. But, the volume and complexity of these changes are becoming too much for healthcare organizations to manage alone, even with unlimited resources. That’s why utilizing a single cloud platform to enhance your healthcare IT is so important.

Discover the benefits of managing services and operations on a single platform. 

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Siloed tools and disconnected technology services and operations are roadblocks to delivering great experiences and reliable services. Achieving digital-first business growth starts by bringing your technology services and operations together. Healthcare organizations worldwide are realizing huge benefits from automating with ServiceNow. Consolidating services and operations on a single cloud platform gives you one data model providing visibility across your teams, tools, and technologies, and ultimately, improving the flow of your work.

By bringing technology services and operations together, healthcare organizations can:

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    Expand Technology Services While Reducing Costs

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    Deliver Extraordinary Employee Experiences

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    Drive Technology Best Practices and Optimized Processes

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    Modernize Services and Operations by Consolidating to a Single Platform

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    Automate with AI to Empower Self-Service, Plus Predict and Prevent Incidents Before They Impact the Business

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    Optimize Your People and Processes for Structured Continual Improvement


Digitally transform your healthcare organization by tapping into the power of ServiceNow to expand services while reducing costs, delivering high-quality employee experiences, and driving operational resilience, all with significant efficiency gains and less risk.


  • Business Solutions

    Business Solutions

    Strategic advisory services to assess your current-state, as well as develop a strategy and roadmap for achieving your goals and specific initiatives through the ServiceNow platform

  • Technology Industry

    IT Solutions

    Expertise for platform and module-specific ServiceNow implementations, migrations, upgrades, enhancements, optimization, and IT service and business management (e.g., ITSM / ITOM)

  • Support Maintenance Patching

    Lifecycle Management and Support Services

    Managed Services including outsourced production support, services catalog management, workflow modifications, maintenance, and enhancements to improve the employee and customer experience

User Studies

No matter the challenge or strategic imperative, we ensure our clients’ success through collaborative partnerships:

An Alaskan-Based Healthcare Organization

  • Conducted ServiceNow environment assessment, enabling focused recommendations for current workflows
  • Developed strategic roadmap to support IT initiatives, resulting in funding to IT leaders

Leading Cancer Center

  • Designed workforce analytics portal, performed custom workflow development management, and enhanced core ITSM modules
  • Implemented new modules such as Asset Management, Application Portfolio Management, Service Portal, Knowledge Management, Major Incident, CAB Workbench, and Agent Workbench, and created customized dashboards

Navigate IT's Emerging Trends for a Smarter Digital Transformation

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Why CTG?
  • Advantage/Strategy

    A Holistic, Strategic Approach

    Structured approach to planning, design, implementation, and ongoing support that improves governance, process management, and platform effectiveness

  • Training Education

    One-on-One Coaching and Team Training

    Grow client-in-house ServiceNow skillsets to minimize turnover and maximize adoption

  • Interaction

    Strong Client Relationships

    Partner with clients to develop creative solutions that address business needs across the enterprise

  • Partnership Consulting

    ServiceNow Premier Partnership

    Long-term, collaborative relationship with ServiceNow and knowledge of updates and best practices

  • Settings Tools Tech Resources

    Industry and Domain Expertise

    ServiceNow module specialists and certified consultants that have implemented and integrated ServiceNow in complex environments

  • Global Delivery Network

    Delivery Centers

    Strategic service delivery platform for a broad spectrum of IT solutions

Let’s discuss

How CTG can help you achieve your desired business outcomes through digital transformation.

Send us a short message by completing the contact form and we’ll respond as soon as possible, or call us directly.

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