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Case Study
CTG Enhances Application Management for Indorama Ventures
INDORAMA VENTURES XYLENES and PTAs (ixvp)
Indorama Ventures Xylenes and PTAs (IVXP), a subsidiary of the global chemical giant Indorama Ventures, specializes in the production of petrochemicals, polyester, and synthetic fibers.
CHALLENGE
Indorama Ventures Xylenes and PTAs (IVXP), a company relying on a portfolio of bespoke and commercial business applications, was facing significant challenges with their offshore support provider. Frustrated with delays and quality issues concerning critical operations at their Decatur, Alabama facility, IVXP turned to CTG to provide on-site managed support for their application portfolio, in addition to the SharePoint services CTG was already delivering.
SOLUTION
With an expertise in on-site, offshore, and blended Application Management Services, CTG stepped in to address IVXP's critical support needs. CTG's solution aimed to centralize support, improve quality, and streamline processes. By leveraging an on-site technical lead and a dedicated support team, CTG was able to effectively manage both break-fix issues and application enhancements. This transition from offshore support to our managed services model provided IVXP with a more reliable and responsive solution.
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