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Case Study
Healthcare System Achieves Epic Beaker Activation Success with CTG
LARGE HEALTHcare SYSTEM
Our client is a large not-for-profit hospital system.
“CTG’s attitude was what I appreciated the most. Their staff had a general willingness to help in any way possible to ensure our success. They always asked, ‘How can we help more?’ CTG’s approach was very refreshing. They did an excellent job and were very communicative. The activation was very well done and exceeded our expectations.”
-Health System Executive
CHALLENGE
Recognizing the need for enhanced integration and efficiency, the hospital system made the strategic decision to migrate from their existing Laboratory Information System (LIS), SoftLab, to Epic Beaker. The transition presented complex challenges, primarily due to the necessity of establishing comprehensive connections with numerous third-party systems, so they CTG for help.
SOLUTION
CTG’s Activation and Readiness Solutions strategically helped this client develop and execute a strategy that significantly reduced the burden on the service desk while facilitating smooth integration with existing systems. CTG’s approach not only addressed immediate needs but also laid a strong foundation for future improvements and efficiencies in laboratory operations.
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