Leading Foodservice Innovator

The client is a leading supplier and solutions provider to the foodservice, in-store bakery, and retail markets. Their products are sold in more than 100 countries, and they employ 10,000 employees across more than 50 locations spanning six continents. The organization is committed to developing solutions that raise the bar on quality, convenience, innovation, and efficiency in support of customer growth.


The client’s existing software development process had several issues, including high operations and maintenance costs, slow speed-to-market for its internal/external solutions, and silos that caused planning and resource issues across its IT teams. They decided to adopt an Agile software development framework and identified the following success metrics: the ability to manage changing priorities across all levels of the organization, an increase in team productivity, improved project visibility, and enhanced software quality that minimizes rework.


CTG’s customized three-step approach focused on teaching and instilling Agile best practices, mentoring client teams to grow their skills, and creating an organizational improvement backlog and mitigation strategies to addresses any pain points in the transformation. Our Agile expertise enabled the organization to transition to a new, more effective framework, positioning them to achieve continuous improvement and organizational sustainability. The project met the client’s objectives, including reduced cycle time with overall quality improvement; reduced concurrent project time, increasing speed-to-market; reduced redundancy by shifting to a team-centric approach focused on client-prioritized products, avoiding investment in deliverables that go unused; and increased employee morale due to recognition of achievement and business stakeholder satisfaction feedback.

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