Retail banking

Digital Assurance Services

Improving the Digital Experience for Your Customers

Digital Assurance Services Optimize Your Online Banking Applications

Don’t Let Bugs Rob Customers of a Positive Banking Experience. The demand—and stakes—for delivering a seamless and personalized omnichannel digital banking experience have never been higher. As new features like personalization, chatbots, and increased security measures are added more frequently to improve the customer experience, software is being updated and released faster than ever, increasing your chances of missing bugs or defects. Even minor software glitches can create a negative customer experience that can cause customers to consider other banking options, and ultimately impact your revenue.

Adobestock 268793172 Retail Banking Digital Assurance Services
service offerings

CTG provides innovative Digital Assurance Services to help improve your customers’ digital experience when using your services for online transactions, bill pay, account services, and more. Our services are designed to identify and report any bugs or anomalies within your customer-facing applications to improve end-user functionality, usability, and accessibility. We leverage Quality Assurance best practices that ensure seamless integration of various systems in a digital enterprise. The digital enterprise can include various interconnected people, processes, and technology systems encompassing Social, Cloud, Mobile, and Analytics.

  • Review Assess Checklist

    Omnichannel Assurance

    • In-Branch Experience, Web/IVR/Kiosk Validation​
    • IoT Devices Validation (Smart Watches, Home Automation etc.)
  • Security

    Customer Experience​

    • User Experience Testing​
    • Mobile Testing/Cross-Browser Testing​
    • Accessibility and Performance Testing​
    • Localization/Internationalization Testing​
  • Review Assess Checklist

    Digital Content

    • End-to-End Business Process Validation​
    • Enterprise Content Management​
    • Data Analytics and Insights
  • Requirements Regulatory Compliance

    Agility and Automation​

    • Cloudification and Virtualization​
    • Shift Left and Continuous Testing ​
    • Reusable Frameworks​
    • Test Data Management​
    • Tools, Devices, and Accelerators​
    • Workplace Transformation
  • Information Management Information Disclosure Management

    Security Assurance

    • Application Security (OWASP TOP 10 for Web, Mobile and IOT, WAF CVE, SANS)​
    • Authentication and Authorization (Role-Based Access)​
    • Data Security (Data at Rest, Data in Motion)​
    • Data Privacy (GDPR)​
    • Cloud and Infrastructure Security
Value-Added Features

CTG leverages powerful software and proven processes that deliver results quickly. Our services include the following features:

  • Application Assessment: Validation of application complexity

  • Project Leadership: A dedicated CTG Program Manager

  • Testing Team: Up to 30 testers with 24x7 coverage

  • Executive Dashboard: Real-time bug-tracking and reporting

Reach out and see how we can help.

Contact Us

Why CTG?

Retail Banking Expertise
Over 50 Years’ Experience Supporting Banking Operations with IT

Testing Experience
Over 400 Clients Across Industries

Advanced Technology for Tracking and Managing Bugs

Global Testing Network
Almost 5,000 Testers in Over 60 Countries

Accessibility Specialists
Digital Accessibility Expertise

Application Testing Solutions
Comprehensive Solutions for all of Your Testing Needs

Deploy Better Software to Customers Quicker

CTG’s testing services help retail banking organizations to:

  • Safety
    Improve Accuracy, Usability, and Functionality
  • Review Assess Checklist
    Streamline and Optimize the Customer Experience
  • Performance
    Drive Brand Confidence and Sales
  • Analytics
    Increase Agility, Speed, and Quality
  • Ctg Icon Benefits
    Maximize Costs Savings
  • Ctg Icon Telecommunications/coordinate - duplicate
    Comply with Accessibility Guidelines

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