Retail banking
Digital Assurance Services
Improving the Digital Experience for Your Customers
Digital Assurance Services Optimize Your Online Banking Applications
Don’t Let Bugs Rob Customers of a Positive Banking Experience. The demand—and stakes—for delivering a seamless and personalized omnichannel digital banking experience have never been higher. As new features like personalization, chatbots, and increased security measures are added more frequently to improve the customer experience, software is being updated and released faster than ever, increasing your chances of missing bugs or defects. Even minor software glitches can create a negative customer experience that can cause customers to consider other banking options, and ultimately impact your revenue.
service offerings
CTG provides innovative Digital Assurance Services to help improve your customers’ digital experience when using your services for online transactions, bill pay, account services, and more. Our services are designed to identify and report any bugs or anomalies within your customer-facing applications to improve end-user functionality, usability, and accessibility. We leverage Quality Assurance best practices that ensure seamless integration of various systems in a digital enterprise. The digital enterprise can include various interconnected people, processes, and technology systems encompassing Social, Cloud, Mobile, and Analytics.
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Omnichannel Assurance
- In-Branch Experience, Web/IVR/Kiosk Validation
- IoT Devices Validation (Smart Watches, Home Automation etc.)
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Customer Experience
- User Experience Testing
- Mobile Testing/Cross-Browser Testing
- Accessibility and Performance Testing
- Localization/Internationalization Testing
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Digital Content
- End-to-End Business Process Validation
- Enterprise Content Management
- Data Analytics and Insights
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Agility and Automation
- Cloudification and Virtualization
- Shift Left and Continuous Testing
- Reusable Frameworks
- Test Data Management
- Tools, Devices, and Accelerators
- Workplace Transformation
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Security Assurance
- Application Security (OWASP TOP 10 for Web, Mobile and IOT, WAF CVE, SANS)
- Authentication and Authorization (Role-Based Access)
- Data Security (Data at Rest, Data in Motion)
- Data Privacy (GDPR)
- Cloud and Infrastructure Security
Value-Added Features
CTG leverages powerful software and proven processes that deliver results quickly. Our services include the following features:
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Application Assessment: Validation of application complexity
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Project Leadership: A dedicated CTG Program Manager
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Testing Team: Up to 30 testers with 24x7 coverage
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Executive Dashboard: Real-time bug-tracking and reporting
Reach out and see how we can help.
Why CTG?
Retail Banking Expertise
Over 50 Years’ Experience Supporting Banking Operations with IT
Testing Experience
Over 400 Clients Across Industries
BugTrappTM
Advanced Technology for Tracking and Managing Bugs
Global Testing Network
Almost 3,000 Testers in Over 60 Countries
Accessibility Specialists
Digital Accessibility Expertise
Application Testing Solutions
Comprehensive Solutions for all of Your Testing Needs
Deploy Better Software to Customers Quicker
CTG’s testing services help retail banking organizations to:
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Improve Accuracy, Usability, and Functionality
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Streamline and Optimize the Customer Experience
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Drive Brand Confidence and Sales
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Increase Agility, Speed, and Quality
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Maximize Costs Savings
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Comply with Accessibility Guidelines
Let’s discuss
How CTG can help you achieve your desired business outcomes through digital transformation.
Send us a short message by completing the contact form and we’ll respond as soon as possible, or call us directly.
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We’re always on the lookout for great people who share our commitment to enabling our clients’ transformations.