Remote IT Support

We’re Ready to Deploy and Support Your IT Remotely Now

It’s time for “all hands on deck,” and CTG is here to help. We’ve mobilized quickly and are already helping several clients overcome challenges related to COVID-19, such as transitioning staff to remote work and accommodating a significant increase in help desk calls. Our volume has increased dramatically, but our teams have maintained the same quality of service, ensuring there is no interruption for our clients.

CTG Main Solutions Remote IT Support
remote it Support offerings

No matter what challenge your organization is facing, CTG can help you ensure business continuity.

  • Computer/Webinar

    Help Desk (Tier 1/1.5)

    Analysts provide “first-line-of-defense” incident and request resolution, improving first level resolution (FLR) and decreasing call abandonment and allowing you to focus senior analysts’ attention on critical projects.

  • Information

    Clinical Service Desk (Tier 1.5)

    Our experts in leading EHR systems provide 24x7 single-point-of-contact support for your physician users. Our scalable, multi-level services integrate with your workflows and physician environment.

  • Application Management/Support (Tiers 2/3)

    Application Management (Tier 2/3)

    Tier 2/3 support ensures 24x7 support for some, or all, of your application portfolio. Whether to optimize your application portfolio or focus on critical projects, our solutions scale to accommodate your critical priorities.

  • Health

    Patient Portal/Telehealth

    Our team delivers a seamless patient user experience by providing a single point of contact for all patient support calls, with analysts knowledgeable in your organization’s EHR who actively monitor and address incidents, events, and user questions. 

recent it support experience

It's more important than ever to have a partner who is ready to tackle any challenge to ensure you and your staff do not experience disruption. Our teams have provided clients with support in the following areas over the last few months.

Cross-Industry Support Tasks
  • Modifying print routing to add new locations and printers
  • Applying vendor code updates, testing, promoting to production
  • Tracking updates so that they may be reversed when no longer needed
  • Providing break/fix and other support assistance to free up client analysts to address these needs
  • Working with vendors to ensure staff has the equipment/service needed to work from home
  • Setting up networks and applications on non-standard devices available to staff at home
  • Installing and testing soft phone software
  • Imaging new laptops to enable remote work
Healthcare Support tasks
  • New location build for temporary COVID-19 beds facilities
  • Building new orders and updating order sets
  • Updating clinical documentation as needed for COVID-19 screening notes
  • Updating application security to allow nurses to float between facilities
  • Developing COVID-19 specific reports
  • Assisting physicians with telehealth setup
  • Setting up COVID-19-related scheduling, registration, and billing
  • Working with client networking, cabling, and engineering teams, providers, and staff to move unit out of hospital proper to lessen patient exposure to COVID-19
24x7 support for your most critical applications

By leveraging CTG's deep, cross-industry experience in providing remote IT solutions, our clients have recognized real business value, including:

  • Safety
    Improved First-Call Resolution Rate
  • Risk
    Decreased Call Abandonment
  • Ctg Icon Benefits
    Reduced Costs
  • Ctg Icon Performance (1) - duplicate
    Scalable Capacity
  • Management
    Effective Workforce Management
  • Security
    Improved Service Levels

Reach out and see how we can help.

Contact Us

Why CTG?

Reliability Matters
Over 50 Years' Experience

Experienced Analysts
Knowledge To Do The Job Right The First Time

High First-Level Resolution
Over 90% FLR Rates


Specialized Resources
Experienced in Leading Applications/Technology

Seamless Experience
Integration Into Your Existing Support Infrastructure

ITIL-Based Methodology
A Broad User-Centric Approach


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