Whether Reopening Now or Later, Communicate to Patients with Rules and Compassion
May 19, 2020
Keeping patients informed is always a good idea — especially when you’re closed in a pandemic shutdown or emerging from one. Jeanette Ball, BSN, RN, PCMH Client Solution Executive, shares her insights and explains the types of communication that should be coming from providers.
"I can personally say I don't think providers have been good about communicating," says Ball. Patients are hungry for information and COVID-19 has called for everyone to step up their communication.
About Part B News Written for physicians and private medical practices. Editorial mission is to provide current reports on Medicare Part B reimbursement news and guidance.
Jeanette Ball, BSN RN, PCMH CCE
Solution Architect, Health Solutions
Jeanette Ball, Client Solution Executive for Population Health and Value-Based Care at CTG, brings an extensive clinical, population health, and healthcare administrative background to CTG. As a senior consultant, and Registered Nurse, Ms. Ball has more than 30 years of experience in the healthcare industry, including a 10-year history of outpatient medical center executive administration, and more than 13 years as a senior consultant in clinical application design, population health strategies, and overall health system preparation for responding to health care reform and value based care. Ms. Ball demonstrates knowledge and experience supporting the integration of IT solutions with medical care delivery, specializing in Patient Centered Medical Home (PCMH) recognition, population health, workflow analysis, process redesign, FQHC and CAH speciality, provider clinician adoption, and quality redesign. During her tenure at CTG, Ms. Ball has worked on groundbreaking RHIO development, and has assisted dozens of ambulatory practices with PCMH recognition, and practice workflow efficiencies for improving health outcomes. She is a NCQA PCMH Certified Content Expert, receiving her recognition in May 2013, as one of the first 100 PCMH certified content experts in the nation.