MedCity News: From Inequality to Empowerment: The Role of Automation Technologies in Healthcare
Jan 2, 2024
Automation can be a powerful tool to bring together all the pieces needed to provide optimal care that can be scattered across various systems and apps. From easily accessing and updating patient data, to identifying communities in need of programs to address food inequity and reducing no-shows by sending automatic reminders, using the right technology is an essential tool for achieving better patient care.
In this article from MedCity News, CTG's Jeanette Ball, BSN RN, PCMH CCE, and Rick Cruz reveal how automation can revolutionize healthcare, improve accessibility and boost patient engagement.
Jeanette Ball, Client Solution Executive for Population Health and Value-Based Care at CTG, brings an extensive clinical, population health, and healthcare administrative background to CTG. As a senior consultant, and Registered Nurse, Ms. Ball has more than 30 years of experience in the healthcare industry, including a 10-year history of outpatient medical center executive administration, and more than 13 years as a senior consultant in clinical application design, population health strategies, and overall health system preparation for responding to health care reform and value based care. Ms. Ball demonstrates knowledge and experience supporting the integration of IT solutions with medical care delivery, specializing in Patient Centered Medical Home (PCMH) recognition, population health, workflow analysis, process redesign, FQHC and CAH specialty, provider clinician adoption, and quality redesign. During her tenure at CTG, Ms. Ball has worked on groundbreaking RHIO development, and has assisted dozens of ambulatory practices with PCMH recognition, and practice workflow efficiencies for improving health outcomes. She is a NCQA PCMH Certified Content Expert, receiving her recognition in May 2013, as one of the first 100 PCMH certified content experts in the nation.
Director, Application and Information Solutions and Testing, North America
Rick has executive responsibility for the ongoing development of CTG’s AIS and Testing offerings and teams to deliver innovative, global services that help clients strategically address their business challenges. Rick is an accomplished IT leader and TOGAF Certified Enterprise Architect with 30+ years of IT experience, specializing in enterprise digital transformation strategy and execution, platform/solution architecture, information management, app development, quality assurance, and data/systems integration.