major health payer

Our client is a major health payer in New England, insuring close to 700,000 members with a full line of commercial, individual, and Medicare products.


During annual Open Enrollment periods, substantial configuration changes must be made to our client’s Facets claims system. Previously, once these changes were made, they had to invest a significant amount of its resources, time, and money into configuration testing. Transforming their testing program required recruiting, training, and managing up to 20 new resources during two separate annual Open Enrollment periods.


CTG implemented a blended Managed Services model to centralize configuration testing support for Open Enrollment. We have become responsible for the hiring, onboarding, training, and management of all configuration testing resources. Our scalable, cost-effective solution leverages resources from India with health payer domain knowledge as well as software testing expertise.

As a result, the overall quality of our client's testing has improved, they have realized time and cost savings through increased efficiency, and they have more time to focus on strategic testing initiatives.

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