Supporting patients' technical needs is very different from providing internal technical support, requiring special skills that not all IT teams have on staff. Today, CTG provides this white-glove patient portal support to users as a trusted partner to healthcare providers nationwide. As a single point of contact, our agents seamlessly integrate into your organization and provide exceptional customer service with adherence to aggressive SLAs and ITIL methodology.
Increased portal use and the rapid transition to telehealth is also presenting a host of new challenges to physicians. Interacting with patients virtually instead of in person requires a new set of skills that they must learn to be successful in this unique setting. CTG helps build physician confidence, reduce anxiety, and promote adoption through training and support. Our experts examine your current build and workflows and identify areas for improvement to ensure your portal is fully optimized and efficient for staff. CTG can help you achieve the following: