Helping You Meaningfully Connect With and Support Patients
CTG Ensures the Best Digital Experience For Your Patients and staff
Supporting patients' technical needs is very different from providing internal technical support, requiring special skills that not all IT teams have on staff. Today, CTG provides this white-glove patient portal support to users as a trusted partner to healthcare providers nationwide. As a single point of contact, our agents seamlessly integrate into your organization and provide exceptional customer service with adherence to aggressive SLAs and ITIL methodology.
Increased portal use and the rapid transition to telehealth is also presenting a host of new challenges to physicians. Interacting with patients virtually instead of in person requires a new set of skills that they must learn to be successful in this unique setting. CTG helps build physician confidence, reduce anxiety, and promote adoption through training and support. Our experts examine your current build and workflows and identify areas for improvement to ensure your portal is fully optimized and efficient for staff. CTG can help you achieve the following:
Build a Digital Strategy to Support Patients and Staff
Enhance patients' experiences, engagement, and autonomy
Provide patients with fast, effective technical support
Train providers on technology and skills for telehealth
Teach patients to use the portal more efficiently
Improve Provider Adoption with Optimized Workflows
Allow IT staff to focus on strategic projects
Prevent escalation with robust first-call resolution
Foster ongoing improvement with analytics on call volume/trends
Your patients and physicians deserve unmatched support—learn how CTG can help.
The patient portal is the front porch to your digital front door—CTG can help you present the best possible experience to patients while accelerating the value and ROI of your portal.
How CTG can help you achieve your desired business outcomes through digital transformation.
Send us a short message by completing the contact form and we’ll respond as soon as possible, or call us directly.