We Need A New Strategy: Managing the Influx of Portal Patients for Long-Term Engagement and Value Realization
December 14, 2020
In a few months’ time, patient portal usage has skyrocketed – which is great, right? Well, maybe. As Patient Portals and Telehealth have rapidly become critical modes of delivering information and care, many organizations are now are dealing with the consequences of hastily launched solutions. And overwhelmed IT teams can’t keep up with the demands of supporting patients’ technical needs. We need a new strategy.
Join CTG to discover how to make the most of the work your organization is already doing. We’ll explain strategies to build upon your current patient portal and telehealth offerings, optimizing for outcomes such as:
Continuing and increasing patient engagement
Effective patient support
Collecting SDoH data
Satisfied patient users
We will discuss the stress points caused by having a huge increase in online users and share the issues your team can anticipate and address proactively. We’ll talk about how to use technology, such as automation, to increase the efficiency of your patient-facing systems. Finally, we’ll share some hard-earned nuggets gleaned from recent, real-world projects.
How we can help
CTG helps you make the most of the work your organization is already doing by building upon current patient portal and telehealth offerings. From build and optimization, to provider adoption, to telehealth integration and patient portal support via service desk, our end-to-end solutions help you keep up with the business and IT demands of an ever-growing community of patient portal users. Learn more about CTG's Patient Portal and Telehealth Solutions.
Joseph Esdale has more than 20 years of experience in IT Services for healthcare. He has an MBA, and is ITIL® Expert certified. Joe has practical Help Desk experience at all levels of service, starting his IT career as a Level 1 agent, and moving into the roles of supervisor, manager, and director for Help Desk operations. He has also managed Help Desk technology teams, and developed and deployed ITSM ticketing systems for myriad organizations.
Dana Bensinger, MSN, RN-BC
Client Solution Executive
Dana Bensinger is a Client Solution Executive at CTG, and an Informatics Nurse Specialist with 30 years of experience in the healthcare industry. He is a Registered Nurse who is board-certified in Nursing Informatics, and holds a Six Sigma Green Belt. Dana has experience working with numerous healthcare organizations, including large IDNs, non-profits, children’s hospitals, and ambulatory and physician practices.