Healthcare and Life Sciences
Application and Service Desk Solutions
Realizing Real Business Value
More than 180 Application and Service Desk clients have recognized real business value, including:
Process and Technology Efficiencies
Effective Workforce Management
Reach out to learn how we can help.
Application and Service Desk Offerings
Designed to maximize the value, efficiency, and cost effectiveness of application management, CTG’s Application and Service Desk solutions include a portfolio services tailored to your organization’s unique needs:
CTG helped implement Hospital for Special Surgery’s Service Desk for Epic MyChart, and our analysts provided first-level support of issues, documented each issue in the ticketing system, and adhered to agreed-upon workflows for issue escalation between support desks, all on a 24x7 basis. As a result, more than 97% of incidents were resolved on the first call, calls were answered in an average of 23 seconds, and resolution of in-scope issues exceeded 99%—all leading to increased patient portal adoption.
A Help Desk that Resolves More Than Tickets
Comprehensive 24x7 support for all Tier 1 and clinical application-related questions, incidents, and requests.
Designed to minimize disruption, maximize productivity, and further encourage clinician EHR adoption, CTG has provided support services to clients who have recognized real business value and results, including:
Cut or contain costs
Resolve issues at the first level to avoid escalation to more expensive resources
Free up limited physical workspace, hardware, and supplies
Significantly reduce the cost of hiring and retaining resources
Improved clinician user satisfaction
Improved team satisfaction
Achieve better implementation outcomes
Reporting and productivity analysis to ensure the best possible service is provided
Over 55 Years' Experience
Over 35 Years' Experience and 700 Clients
Knowledge To Do The Job Right The First Time
Multiple Delivery Models:
Versatility to Support Each Clients' Unique Needs
Real Value in Every Project
Technical and Clinical
How CTG can help you achieve your desired business outcomes through digital transformation.
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