Webinar
From Tickets to Triumphs
Simple Strategies to Transform Your Service Desk
In today's competitive landscape, delivering exceptional patient and end-user experience and optimizing operational efficiency are crucial for success. Patients have high expectations as they turn to service centers for help navigating the complicated healthcare journey, and many organizations in the healthcare industry—already doing more with less at every turn—struggle to keep up.
There is an ever-growing number of digital solutions aiming to solve these issues, but where to start remains a difficult question. This webinar will detail how data-driven insights can optimize workflows, boost efficiencies, improve resource allocation and help you make informed decisions. You'll learn:
- Which metrics high-performing teams track
- The right staffing levels and how to optimize schedules
- How to define KPIs for both agent and service desk management
Webinar Speakers
Joseph Esdale, MBA, ITIL® Master
Managing Director, Cloud and Infrastructure
Joseph Esdale has more than 20 years of experience in IT services. He has practical help desk experience at all levels and has managed help desk teams and developed and deployed ITSM ticketing systems.
Kathleen Barker
Delivery Director, North American Service Desk
Kathleen Barker has 10 years' experience working in healthcare IT and is a certified ITIL Professional®. She has supported large, complex U.S. health providers with a focus on customer satisfaction.
Christine Blanchard
Vice President, Healthcare
With more than 35 years of experience in IT, Christine Blanchard strategically blends innovative services with cutting-edge technologies to address the unique challenges, requirements, and regulations of today’s healthcare market.
CTG delivers IT services and solutions that provide the digital agility our clients need to succeed.
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