From Legacy to Cloud:

Health systems have spent years moving infrastructure and applications to the cloud, and patient contact centers are increasingly receiving the same scrutiny. Yet many organizations continue to rely on aging contact center platforms that can be costly to maintain, difficult to scale, and challenging to integrate with modern patient access workflows.

Join healthcare IT leaders as they discuss their approach to evaluating and modernizing the patient contact center with Amazon Connect. Panelists will share lessons learned and practical considerations, including:

• Assessing readiness for cloud contact center modernization

• Integrating contact center technology with the EHR and other patient access systems

• Leveraging AI-powered capabilities for patient verification, scheduling, and agent assistance

• Navigating governance, funding, and stakeholder alignment

• Preparing staff for change while protecting the patient experience

• Reflect on what they would do differently if they were to do it again

Attendees will leave with practical insights on building a modernization roadmap, reducing implementation risk, and creating a more scalable foundation for patient engagement.