KLAS Research

CTG partners with KLAS Research to gain honest feedback from clients about how our solutions and services empower them to provide improved patient care.

KLAS Research is a leading healthcare IT data and insights firm that evaluates vendors based on validated purchasing decisions and direct client feedback from healthcare organizations. Leveraging first-hand ratings and comments and KLAS' industry insights, we work to continually enhance the value we deliver to providers and payers.

Our Clients Have Spoken!

CTG was recognized as a Managed IT Services top performer in the Best in KLAS Software & Services 2026 report. CTG earned a 93.7 (on a 100-point scale), based on direct feedback from healthcare organizations currently using our managed IT services. According to the report, CTG achieved:

100% of clients said they would buy from CTG again
100% of clients said CTG avoids charging for every little thing
An A grade for loyalty

KLAS respondents consistently cited CTG’s ability to deliver reliable service, scale resources quickly, and act as a trusted partner across complex managed IT engagements.

Here's What Our Clients Had to Say

The following quotes were collected by KLAS Research directly from clients who are currently using our managed IT services.

"The firm's people are great. They are actively involved any time I reach out for a concern, like if there is a challenge or something that didn't go quite as well as it should have. The firm is very responsive and quickly handles the situation appropriately every time. We had an outage, and before we could even talk to the firm to ask them what was going on, they had proactively taken care of things. The firm having a portion of our operational needs gives us peace of mind, even when bad things happen."—Director, November 2025

"The firm does a good job of pulling us in rather than making us pull them in for the meetings and everything they need. Our partnership with the firm is great, and they always tend to want to loop us into things and have questions for us. I think the firm is a great partner when they are always willing and proactive in reaching out to us. CTG is incredibly personable. We like talking to and meeting with them. We enjoy interactions, and we go as far as working with the firm on our transactions. We enjoy working with CTG on top of everything else. We absolutely have recommended CTG to our friends and other departments in the company."—Analyst/Coordinator, August 2025

"CTG definitely comes with a family-like perspective in our regular meetings. When a resource had to be out for some time and we were trying to figure out how to cover the gaps while they were out, I felt like CTG was in the trenches with us. They are good like that."—Manager, July 2025

"What I like about CTG is their consistency in reporting and in their communication. CTG’s reporting is probably some of the best I have seen. The firm can go by call, by volume, or per SLA over a given time frame. And their turnaround with new reporting requests is pretty spot-on."—Manager, July 2025