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Why CTG

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Why CTG

We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.

Learn more

About Us

Delve into the values, mission, and vision that drive our company.

Partners

Explore our tech and industry partners, who amplify the value we provide.

CTG, a Cegeka Company

Learn more about our parent company, Cegeka, a global IT provider.

Corporate Responsibility

Read more about our commitment to being a good corporate citizen.

Culture

Discover the workplace culture we've built that makes CTG a great place to work.

Careers

Check out our employee benefits and start your career journey with CTG.

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Company News

Events

Cegeka 2024 Annual Report

Solutions

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Applications

Empowering businesses with modern, scalable, efficient apps.

Cloud

Supporting all phases of your cloud journey.

Advisory

Combining industry and tech expertise to align technology with business needs.

Data

Enabling data-driven decision making and increased efficiency.

Service Desk

Providing 24x7 support with an exceptional end-user experience.

Talent

Rapidly delivering IT and business talent to accelerate digital initiatives.

Automation and AI

Leveraging tech to increase efficiency, lower costs, and empower employees.

Infrastructure

Laying the groundwork for a successful digital organization.

Business Solutions

Offering Cegeka's MS Dynamics 365 solutions for pharma and life sciences.

Testing

Ensuring the quality and reliability of enterprise software.

Cybersecurity

Enhancing the cyber resilience of your organization.

Industries

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Healthcare

Addressing IT and operations challenges to enable organizations to better serve patients and members

Finance and Insurance

Meeting the industry's needs for enhanced efficiency, automation, compliance, and customer experiences.

Energy

Empowering energy organizations to thrive with data-driven insights and process innovation.

Logistics and Transportation

Re-engineering supply chains to create enhanced agility, visibility, and efficiency to meet growing demands.

Manufacturing

Enabling seamless, efficient operations and increased speed to market with enterprise apps.

Pharma and Life Sciences

Offering Cegeka's Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.

Government

Modernizing operations to improve citizen engagement and service delivery for all levels of government.

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Insights

We're thrilled to share our insights and expertise with you. Learn about industry trends, how to navigate common challenges, client success stories, and more.

Case Studies

Learn how we collaborate with clients to ensure their success.

Videos

Explore videos about CTG’s solutions, client testimonials, and more.

Blogs

Read blogs about tech, innovation, business, employees, and more.

News

View company news and insights from our experts in top publications.

Resources

View e-books, white papers, guides, infographics, and more.

Webinars

Learn from our experts, based on real-world experience across industries.

Why CTG

We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.

Learn more

About Us

Delve into the values, mission, and vision that drive our company.

Partners

Explore our tech and industry partners, who amplify the value we provide.

CTG, a Cegeka Company

Learn more about our parent company, Cegeka, a global IT provider.

Corporate Responsibility

Read more about our commitment to being a good corporate citizen.

Culture

Discover the workplace culture we've built that makes CTG a great place to work.

Careers

Check out our employee benefits and start your career journey with CTG.

Learn More

Our Locations

Leadership Team

Company News

Events

Cegeka 2024 Annual Report

Solutions

Applications

Empowering businesses with modern, scalable, efficient apps.

Cloud

Supporting all phases of your cloud journey.

Advisory

Combining industry and tech expertise to align technology with business needs.

Data

Enabling data-driven decision making and increased efficiency.

Service Desk

Providing 24x7 support with an exceptional end-user experience.

Talent

Rapidly delivering IT and business talent to accelerate digital initiatives.

Automation and AI

Leveraging tech to increase efficiency, lower costs, and empower employees.

Infrastructure

Laying the groundwork for a successful digital organization.

Business Solutions

Offering Cegeka's MS Dynamics 365 solutions for pharma and life sciences.

Testing

Ensuring the quality and reliability of enterprise software.

Cybersecurity

Enhancing the cyber resilience of your organization.

Industries

Healthcare

Addressing IT and operations challenges to enable organizations to better serve patients and members

Finance and Insurance

Meeting the industry's needs for enhanced efficiency, automation, compliance, and customer experiences.

Energy

Empowering energy organizations to thrive with data-driven insights and process innovation.

Logistics and Transportation

Re-engineering supply chains to create enhanced agility, visibility, and efficiency to meet growing demands.

Manufacturing

Enabling seamless, efficient operations and increased speed to market with enterprise apps.

Pharma and Life Sciences

Offering Cegeka's Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.

Government

Modernizing operations to improve citizen engagement and service delivery for all levels of government.

Insights

We're thrilled to share our insights and expertise with you. Learn about industry trends, how to navigate common challenges, client success stories, and more.

Case Studies

Learn how we collaborate with clients to ensure their success.

Videos

Explore videos about CTG’s solutions, client testimonials, and more.

Blogs

Read blogs about tech, innovation, business, employees, and more.

News

View company news and insights from our experts in top publications.

Resources

View e-books, white papers, guides, infographics, and more.

Webinars

Learn from our experts, based on real-world experience across industries.

Join our team

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Industries

Healthcare

Healthcare IT Managed Services

Industries: Healthcare

Healthcare IT Managed Services

Driving operational efficiency, cost stability, business resilience, and enhanced user satisfaction

Contact our experts

Discover our offerings

CTG Rated a Top Managed IT Services Provider by KLAS Research

In the Best in KLAS Software & Services 2026 report, CTG healthcare clients currently using our managed IT services cited long-term partnership, operational excellence, and value. We received an A grade for loyalty and 100% of clients said they would buy CTG services again!

+

Epic and EHR projects

900

+

Applications, technologies, systems supported

220

+

Managed Services clients

+

years offering Managed IT and Application Services to the healthcare industry

A Trusted Healthcare IT Managed Services Partner

Challenges Solved and Benefits Delivered

Maximize EHR Impact

Elevate Epic and other EHR platforms with continuous optimization, increased efficiency, and improved adoption.

Improve Operational Experience

Ensure the user experience is stellar and align priorities and delivery to increase clinician and patient satisfaction.

Strengthen Cybersecurity

Reduce risk with 24x7 monitoring, proactive patching, and global Security Operations Center (SOC) support.

Relieve Workforce Pressures

Reduce burnout by redirecting employees from mundane tasks to strategic initiatives, boosting engagement, reducing turnover, and improving outcomes.

Stabilize Costs

Move to a fixed-fee, KPI-driven model that protects budgets, even in times of reimbursement cuts and rising costs. This model provides predictable costs and quarterly performance reviews allow clients to scale services up or down.

Healthcare IT Managed Services Offerings

CTG’s Managed Services frees your teams from the demands of daily IT operations and application management while driving strategic outcomes. Backed by deep clinical knowledge and technical expertise, our scalable services provide cost-effective, always-on support across your IT environment.

Our flexible model adapts seamlessly to changing patient volumes and business priorities—whether you’re ramping up or scaling back—so you are never short on critical support. The result is increased efficiency, stronger strategic focus, greater job satisfaction for internal teams, and the ability to concentrate on what matters most—innovation, care delivery, and long-term growth.

Assessment and Roadmap

A comprehensive evaluation of your current environment and a performance improvement roadmap that identifies opportunities to optimize operations, enhance system performance, and evolve your support model.

Service Desk

24x7 IT incident resolution to reduce downtime, improve end-user satisfaction, and minimize escalation to senior analysts.

Patient Portal Support

Responsive, patient-friendly support for Epic MyChart and other portals, including login assistance, portal navigation, bill pay questions, and more.

Epic and EHR Application Support

24x7 support from EHR application experts serving as a single point of contact for clinical staff, reducing frustration, improving adoption, and increasing time spent with patients.

Application Management

Ongoing support for more than 900 clinical and operational applications—including legacy apps. ERP solutions, and all Epic modules—to reduce complexity, solve usability issues, and decrease costs.

Cybersecurity and Compliance

Real-time monitoring, access control, and proactive defense through the Cegeka Modern Security Operation Center (SOC).

Infrastructure and Cloud Management

Scalable, secure hosting and management to modernize costly, inefficient legacy systems and support digital innovation.

Hear Directly From Our Clients

The following quotes were collected by KLAS Research directly from clients who are currently using our managed IT services.

"The firm is always looking to innovate in ways that most organizations don't. Most organizations are very focused on keeping costs down and keeping the lights on. These folks are proactive when it comes to improving their game and their quality all across the board. It is impressive. I don't have a lot of experience with other firms that have been as focused on us as CTG's folks have been. We have a regular meeting with them, and I get regular reports as well. We are engaged with senior executives, and they know my name. The executives know what is going on, and they are not on their phones multitasking. They are actually involved in the day-to-day work, and that is uncommon."—Director, July 2025

"The services we have received from the firm have been very low maintenance for me and very successful for our customers. We get very positive feedback about the firm. We have regular meetings where they actually have metrics and can show their data analytics, so that is very solid. The firm is very transparent. I can go pull reports myself and run queries on their tickets. I haven’t done service recovery with a very unhappy customer in a long time. With our previous firm that we used, that was usually a regular thing, but now what I see from surveys is very positive. The firm is just a very well-run organization."—Director, July 2025

"We pretty regularly give CTG new use cases that they find ways to support. Often, we ask them to support us in using completely different workflows, working from different worklists, calling out to patients rather than waiting for patients to call in, proactively testing devices, and standing up phone numbers to support specialized devices in certain locations. Pretty much no matter what we give them, the firm somehow finds a way to support it within our existing contract using existing resources. They come to us with good ideas."—Manager, July 2025

"Senior leaders and team leads from the firm all participate with us. I have never had to escalate an issue with the firm like I have with other partners. The firm's people are there, and if I need something done, they get it done. Very rarely do I have to go to a senior level for help. Regardless, I still meet with them regularly. I am able to text them, and that is the relationship that we have together. They are very good partners who are consistent in their approach, and I can't say that for other firms."—Director, June 2025