Testimonials

“Baptist was seeking a strategic partner that could not only provide improved 24x7 monitoring, but also provide formalized structure around technology risk assessments, sustainable cybersecurity policy/procedure development, and senior leadership comfort with overall security posture. CTG has successfully assisted on all these fronts.”

—Tom Della Flora, Vice President and Chief Information Officer, Baptist Health Care

“CTG provided exceptional support during the initial Lead/Copper Rule notification to AWWU customers. CTG demonstrated unwavering dedication to ensuring calls were answered promptly and effectively. Their commitment to timely service was instrumental in helping us meet our needs and best serve our ratepayers. We value CTG’s partnership and their efforts in maintaining the high standards of service our community deserves.”

—Sandy Baker, Anchorage Water and Wastewater Utility

“I think the goal and fear was, how is this bot going to affect our patients? Are our patients going to notice a difference and ask, 'What is going on?' After all the testing and double-checking that CTG did, it was seamless.”

—Becky Kilen-Carter, Manager, Privacy and ROI, Emplify Health

CTG has been a staple in our organization, and we've leaned on them constantly over the years for advice, support, and best practices. CTG's depth of healthcare knowledge, the quality of the consultants, the account management and support have always impressed me.

—VP of IT Application Delivery

“When we were going through adjustments with security issues, CTG really stepped up to the plate, and when we had to sit down and revamp some of the workflows, they provided ideas, and I was very impressed. The process has been working ever since. Computer Task Group stepped up and was really active and involved in seeing to it that the experience was a win-win situation for us all. I would say overall, Computer Task Group is doing an excellent job.”

—Manager, June 2025

“The firm is actually a really good partner. Other firms often become comfortable with what they are doing, but even after all of these years of being with us, the firm constantly tries to innovate and work with us to give recommendations on how things can be better. They have expanded their footprint, and they are always looking to see how they can help us.”

—Director, June 2025

“CTG does a good job with meeting the SLA, especially when they know big things are coming. For example, we recently had a pretty significant change in a particular area. We let the firm know about the change, and in preparation for it, the firm ramped up their support. Computer Task Group hired more analysts to answer calls with the foresight that they wanted to make sure they met the SLA and were prepared beforehand. Kudos to the firm for having that foresight.”

—Analyst/Coordinator, August 2025

“The biggest positive of working with the firm is their follow-through. For example, if I reach out and ask for a copy of a call from a certain person on a certain day, they will get me the recordings within the hour. They proactively look at service requests and try to get first call resolution, and they are actually pretty effective at doing that. The other thing that really sets them apart is that we have done a lot of work to get articles on our knowledge base built and maintained, and the firm actually uses those every day. They are actually using the knowledge base to do first call resolution, and that was very hit or miss with the other firms we have worked with.”

—Director, July 2025

"The proactive support and transparency CTG has provided have exceeded our expectations. Their team seamlessly integrated into our operations and has consistently delivered timely resolutions, enhancing the lab's efficiency. We're extremely pleased with the partnership and the quality-of-service CTG brings to the table."

—Director of IT

“CTG’s team has demonstrated an exceptional understanding of our business needs. Their ability to consistently identify candidates who not only meet our technical requirements but also align with our culture has made them an invaluable partner.”

—Katie S., Program Management Office

“CTG’s attitude was what I appreciated the most. Their staff had a general willingness to help in any way possible to ensure our success. They always asked, ‘How can we help more?’ CTG’s approach was very refreshing. They did an excellent job and were very communicative. The activation was very well done and exceeded our expectations.”

—Health System Executive

“We have received positive feedback from both patients and providers since starting the e-consent program. When patients have had extra time to thoroughly review and sign their surgical consent forms, it makes for a smoother check-in process on the morning of surgery. We are thrilled that we are now able to offer this to all of our patients.”

—Health System Executive

"CTG provided a seamless implementation from start to finish. From the exceptional communication amongst team members and excellent patient call/message response rate to the streamlined training to allow for a consistent user experience, we have high confidence in the work CTG does and how they work with our patients.”

—Enterprise Privacy Officer/Manager of Privacy, Emplify Health

“Like all enterprises today, our employees rely on a variety of applications in the course of any given business day to achieve their goals. For years, CTG has provided the support and expertise needed to fully maintain and manage our application portfolio so that we can focus on the imaging innovations our clients and consumers demand.”

—Chief Information Officer

"Being in the IT business for 37 years, CTG really impressed with this application assessment project. Thank you for all the hard work.”

—Jim Wilson, Comptroller, Indiana Harbor Belt Railroad

“Partnering with CTG allowed our core team to focus their efforts on training staff for the new Epic Beaker system without compromising the functionality of our existing SoftLab® LIS.”

—Health System Executive

“We needed to implement a testing solution in seven different countries with fast results. CTG met all these requirements perfectly. Within 48 hours, we received the detailed test scenarios, the illustration screenshots and videos of each bug found, and relevant suggestions on the user experience for our app.”

—Olivier Chuffart Project Manager, E-Commerce

"I can recommend CTG because they did exactly what we hired them to do; help us plan and execute a high-quality and rigorous UAT campaign for our new e-commerce site. For companies like ours that may be under the constraint of tighter budgets or have less internal QA expertise or experience, CTG is the right partner to have."

—Adrien Sebban, EMEA E-Business IT Executive, Alpargatas

“CTG’s support for our legacy applications freed up our internal IT team to focus on the build for Epic Beaker.”

—Health System Executive

“CTG found the right fit for both our technical needs and our development culture. I would go to them first the next time I need consulting expertise.”

—Senior Leader

"CTG is an outstanding partner to us. They addressed our need to mitigate privacy concerns and satisfy functional requirements that our SaaS provider could not, resulting in greater efficiency for us and an enhanced customer experience and increased ROI for our clients. It’s a win-win!”

—Principal Partner

“CTG was an important partner during our Epic go-live...CTG was able to pivot quickly to address changing training, readiness, and go-live needs.”

—Sharon Gibbs, Senior Director of EHR Operations at VCU Health

“The infrastructure allocated to us can be adapted according to our needs. CTG’s team also responds to specific requests, such as the encryption of our clients’ most sensitive data—a real plus when you know how important the security of this data is to them.”

—Benoît Moulin, Co-founder, DOMOS FS

“CTG is helping us deliver a high-quality in-car experience to Toyota and Lexus customers. The CTG team established a robust quality control process and applies advanced testing methods with full ownership.”

—Luis Lopes, Vice President, Connected Technologies, Toyota Motor Europe

“SalesBridge brings us to the next level of professional interaction with our customers. It provides our salesforce with a 360-degree view of customer information and it will help us gather more market intelligence with a higher level of granularity.”

—Carlos Otero, Business Owner

“CTG is one of those key partners that just suits you well. They made us feel comfortable from day one. I constantly felt supported and always believed they were being transparent. That transparency and honesty really helped build trust early on.”

—Kevin Boeta, Director of IT

“Lenovo’s relationship with CTG goes beyond the traditional vendor/client engagement. CTG has proven that they have a true understanding of our company and our needs as we took on a very strategic investment to insource business back into our headquarters office as part of a larger customer experience improvement initiative. They were an integral partner in helping us find the right talent and deliver to the performance and cost savings goals we committed to. We consider CTG a valued partner and true contributor to our long-term success. Lenovo is dedicated to delivering quality products and services, and working closely with CTG has enabled us to consistently deliver on that commitment for our valued customers.”

—Shannon Sigmon, Senior Manager, Worldwide Customer Experience, Lenovo

"Through a limited, budget-friendly engagement with CTG, we benefitted from their years of EIM experience. The recommendations we adopted reflect the latest thinking about data programs while being the right fit for us."

—Senior Leader