CTG Join our team Why CTG Back
Why CTG

We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.

Learn more

About Us

Delve into the values, mission, and vision that drive our company.

Partners

Explore our tech and industry partners, who amplify the value we provide.

CTG, a Cegeka Company

Learn more about our parent company, Cegeka, a global IT provider.

Corporate Responsibility

Read more about our commitment to being a good corporate citizen.

Culture

Discover the workplace culture we've built that makes CTG a great place to work.

Careers

Check out our employee benefits and start your career journey with CTG.

Learn More

Our Locations

Leadership Team

Company News

Events

Solutions Back

Applications

Empowering businesses with modern, scalable, efficient apps.

Cloud

Supporting all phases of your cloud journey.

Business Solutions

Offering Cegeka's MS Dynamics 365 solutions for pharma and life sciences.

Data

Enabling data-driven decision making and increased efficiency.

Service Desk

Providing 24x7 support with an exceptional end-user experience.

Talent

Rapidly delivering IT and business talent to accelerate digital initiatives.

Automation and AI

Leveraging tech to increase efficiency, lower costs, and empower employees.

Infrastructure

Laying the groundwork for a successful digital organization.

Advisory Services

Combining industry and tech expertise to align technology with business needs.

Testing

Ensuring the quality and reliability of enterprise software.

Cybersecurity

Enhancing the cyber resilience of your organization.

Industries Back
Industries

Our digital solutions are customized for the unique challenges, requirements, and regulations each industry we serve faces.

Explore industries

Healthcare

Addressing IT and operations challenges to enable organizations to better serve patients and members.

Pharma and Life Sciences

Offering Cegeka’s Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.

Energy

Empowering energy organizations to thrive with data-driven insight and process innovation.

Government

Modernizing operations to improve citizen engagement and service delivery for all levels of government.

Manufacturing

Enabling seamless, efficient operations and increased speed to market with enterprise apps.

Finance and Insurance

Meeting the industry's need for enhanced efficiency, automation, compliance, and customer experiences.

Insights Back
Insights

We're thrilled to share our insights and expertise with you. Learn about industry trends, how to navigate common challenges, client success stories, and more.

Case Studies

Learn how we collaborate with clients to ensure their success.

Videos

Explore videos about CTG’s solutions, client testimonials, and more.

Blogs

Read blogs about tech, innovation, business, employees, and more.

News

View company news and insights from our experts in top publications.

Resources

View e-books, white papers, guides, infographics, and more.

Webinars

Learn from our experts, based on real-world experience across industries.

Contact us
CTG Why CTG
Why CTG

We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.

Learn more

About Us

Delve into the values, mission, and vision that drive our company.

Partners

Explore our tech and industry partners, who amplify the value we provide.

CTG, a Cegeka Company

Learn more about our parent company, Cegeka, a global IT provider.

Corporate Responsibility

Read more about our commitment to being a good corporate citizen.

Culture

Discover the workplace culture we've built that makes CTG a great place to work.

Careers

Check out our employee benefits and start your career journey with CTG.

Learn More

Our Locations

Leadership Team

Company News

Events

Solutions

Applications

Empowering businesses with modern, scalable, efficient apps.

Cloud

Supporting all phases of your cloud journey.

Business Solutions

Offering Cegeka's MS Dynamics 365 solutions for pharma and life sciences.

Data

Enabling data-driven decision making and increased efficiency.

Service Desk

Providing 24x7 support with an exceptional end-user experience.

Talent

Rapidly delivering IT and business talent to accelerate digital initiatives.

Automation and AI

Leveraging tech to increase efficiency, lower costs, and empower employees.

Infrastructure

Laying the groundwork for a successful digital organization.

Advisory Services

Combining industry and tech expertise to align technology with business needs.

Testing

Ensuring the quality and reliability of enterprise software.

Cybersecurity

Enhancing the cyber resilience of your organization.

Industries
Industries

Our digital solutions are customized for the unique challenges, requirements, and regulations each industry we serve faces.

Explore industries

Healthcare

Addressing IT and operations challenges to enable organizations to better serve patients and members.

Pharma and Life Sciences

Offering Cegeka’s Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.

Energy

Empowering energy organizations to thrive with data-driven insight and process innovation.

Government

Modernizing operations to improve citizen engagement and service delivery for all levels of government.

Manufacturing

Enabling seamless, efficient operations and increased speed to market with enterprise apps.

Finance and Insurance

Meeting the industry's need for enhanced efficiency, automation, compliance, and customer experiences.

Insights
Insights

We're thrilled to share our insights and expertise with you. Learn about industry trends, how to navigate common challenges, client success stories, and more.

Case Studies

Learn how we collaborate with clients to ensure their success.

Videos

Explore videos about CTG’s solutions, client testimonials, and more.

Blogs

Read blogs about tech, innovation, business, employees, and more.

News

View company news and insights from our experts in top publications.

Resources

View e-books, white papers, guides, infographics, and more.

Webinars

Learn from our experts, based on real-world experience across industries.

Join our team Contact us

Client Success Story

Enhancing Application Management for Indorama Ventures Xylenes and PTAs (IVXP)

Key Challenges

Placeholder

Facing delays and quality issues with application support

Placeholder

Required onsite managed support of their application portfolio

Business Benefits

Placeholder

Improved quality and speed of application support

Placeholder

Centralized application support

Placeholder

Engaged CTG to develop quality apps that drive efficiencies

Indorama Ventures Xylenes and PTAs (IVXP), a subsidiary of the global chemical giant Indorama Ventures, specializes in the production of petrochemicals, polyester, and synthetic fibers.

Challenge

An acquisition positioned IVXP with a portfolio of bespoke and commercial business applications supported by an offshore-based team from a well-known and well-established player in the global IT services and support industry. IVXP, however, was dissatisfied with the quality and service they received. Facing delays and quality issues with application support critical to plant operations at their Decatur, Alabama facility, IVXP leadership looked to CTG to provide onsite managed support of their application portfolio in addition to the support services CTG was already providing for IVXP’s SharePoint environment.

Solution

CTG, with its expertise in onsite, offshore, and blended Application Management Services, stepped in to deliver a transformative solution to significantly improve the quality and timeliness of IVXP’s application support and development needs. CTG’s engagement with IVXP aimed to centralize application support under our award winning and proven methodology. This model leverages an onsite technical lead, backed by additional onsite and remote support staff, all of whom work under the guidance of CTG’s Energy Sector delivery leadership. This restructuring sought to enhance the management, quality, and timeliness of both break/fix support and application enhancement requests across IVXP’s application portfolio. During the engagement, IVXP transitioned from their offshore-based support model to CTG’s managed services support model. The support included:

  • Incident and problem response and resolution
  • Access requests/verification
  • Upgrades, enhancements, and customizations
  • Performance against defined SLAs/OLAs
  • Coding standards and source code management
  • Knowledge base and documentation development
  • License and version/patch management
  • Data security/management

Results

The successful application support provided by CTG enabled IVXP to similarly engage CTG’s blended service delivery model for application development, resulting in quality applications delivering business efficiencies in areas such as:

  • Invoice approvals
  • Reliability investigations
  • Health, Safety, Security, and Environment (HSSE) audits

IVXP’s ability to utilize the same trusted team for both support and development underscores the value of CTG’s integrated Application Management Services Solution.

Care to share?