CTG Legacy App Support Enables IT Modernization for Large Health System

Key Challenges

Continued support for SoftLab® LIS during transition to Epic Beaker

Maintaining access to 17+ years of imaging data and legacy systems during PACS migration to Sectra

Business Benefits

Managed application support enabled continuous patient care

Break/fix service model ensured compliance during migrations

Client IT team freed to focus on Beaker/Sectra implementations

In Their Words

“CTG’s support for our legacy applications freed up our internal IT team to focus on the build for Epic Beaker.”
– Health System Executive

The Challenge and Opportunity

When modernizing IT operations, our client—a large health system—depends on CTG to ensure legacy ancillary applications are running smoothly. Maintaining the functionality of legacy systems when migrating to new systems is paramount to ensure uninterrupted patient care. Dual-system environments demand meticulous management to avoid disruptions and support adherence to healthcare mandates. Furthermore, training staff on new systems while supporting the existing ones can significantly strain the IT team’s resources.

The Solution and Results

To navigate the complexities of IT system migrations, the health system has partnered with CTG for support of legacy ancillary applications, delivered via a managed services model, to ensure continuous patient care.

Laboratory Information System (LIS) Migration: Our client decided to transition their legacy SoftLab® LIS to Epic Beaker. CTG’s application experts guaranteed continued support for SoftLab® while freeing the internal team to focus on the build and staff training for the new Epic Beaker system. We employed a flexible approach, providing a right-sized team with the necessary skills for support. This included a break/fix service model that ensured compliance throughout the migration process.
Picture Archiving and Communication System (PACS) Migration: The health system is deploying a new enterprise imaging technology, Sectra, to replace legacy PACS systems. A critical element for this transition is maintaining access to more than 17 years of imaging data and legacy systems. CTG seamlessly integrated veteran team members to provide essential maintenance and keep-the-lights-on support of their legacy imaging infrastructure, ensuring uninterrupted clinical operations during their migration journey. The team currently supports the applications during client business hours and participates in rotating after-hours and weekend coverage.

Support tasks included:

Maintain and process service tickets
Provide daily maintenance
Add users to the systems
LIS Support
- Configure instrument interfaces
- Create new test code, providers, and client locations
PACS Support
- Perform monthly security patching activities
- Enhance system security and performance
- Assist with strategic projects such as building 1,000+ procedures

CTG’s LIS and PACS application experts have reduced operational burden on our client’s IT teams, enhanced system reliability and minimized downtime, and ensured continued support for legacy systems. Partnering with CTG has facilitated smooth technology transitions and positioned the health system for the future with a modern, interoperable IT environment.