CTG Finds Qualified Staff for Global Mobility Company in High-Demand Season

The Challenge and Opportunity

A global mobility company that supports transportation and toll organizations, faced a rapid surge in staffing needs ahead of its peak-demand season. To meet strict service-level agreements (SLAs) with its own client, the company needed approximately 80 customer service representatives, including both English-only and bilingual talent, across multiple locations. The timeline was tight; hiring needed to begin within a month after the initial request.

The Solution and Results

CTG mobilized a dedicated support model to fulfill the client’s high-volume staffing request. The team included a client partner, account manager, and two staff support managers to oversee day-to-day activities and ensure the project remained on track.

Key parts of CTG’s solution included:

• Rapid workforce mobilization: Sourced and successfully placed about 80 employees in a six-month period, meeting the aggressive hiring timeline. 

• Bilingual talent fulfillment: Staffed the required number of bilingual team members, satisfying the needs of end clients. 

• Multi-site staffing: Supported placements at multiple locations, ensuring consistent operational stability. 

• Hands-on onboarding support: Attended several client-hosted new-hire orientations to help ensure smooth, consistent onboarding experiences. 

• Proactive communication and issue resolution: Hosted weekly status calls to anticipate challenges, resolve issues quickly, and maintain alignment during the peak season ramp-up. 

• Budget-aligned delivery: Scaled staff efficiently while remaining within the client’s defined budget.

Through careful planning, strong communication, and onsite support, CTG helped the client meet its peak-season workforce goals and uphold SLAs with its end client. The project resulted in high client satisfaction, reinforced by positive feedback. It laid a strong foundation for long-term partnership, with the relationship continuing beyond the initial staffing scope.

This client story highlights how the right combination of expertise, strategy, and technology can create measurable business value. Explore the related solutions below to learn how CTG helps organizations solve complex challenges, improve performance, and accelerate transformation. When you're ready to discuss your challenges and goals, contact us to connect with an expert.