When we look at healthcare organizations and the plans they have in place for phone system downtime, most organizations fall into one of two camps. Either they have a ‘stand by’ phone system in another location (which requires a significant investment in hardware and telecom infrastructure), or they have no failover option and hope for the best.
Well, now there is a better option for both camps.
Uninterrupted patient communication is, of course, non-negotiable in a crisis. Still, technical challenges, cost, and bandwidth deter organizations from having a good BCP in place for their call centers. Even for those that have a BCP in place, those organizations could reduce the costs of maintaining it to as little as $0.90 per month.
That’s why we’ve been supporting healthcare organizations in hardening their contact centers and setting up a BCP on Amazon Connect. Our process includes every step — from assessment and planning to integration and support.
Be the hero for making the move to a better BCP
You’re probably telling yourself: this doesn’t make any sense. How can I get a BCP plan in place that only costs $0.90 per month?
That’s because Amazon Connect’s pricing model is a ‘pay as you use it’ model. There are no contracts and no monthly minimums. It is a cloud-based solution, so there is no on-premises infrastructure to purchase or setup.
The pricing to have an Amazon Connect BCP system is simple. All you pay — when using Amazon Connect as your BCP in stand-by mode — is $0.90 per month for the DID phone numbers you have reserved. So, if you have 20 call centers with 20 separate numbers, you will pay $18 per month.
And before you start thinking you only get what you pay for, we want to point out that you are getting Amazon Connect, a Garter Magic Quadrant and Forrester Wave leader in cloud contact centers.
You can preconfigure your setup so that, during unplanned downtime of your primary call center system, you only need to point your external, patient-facing phone number at the carrier level to the phone number for Amazon Connect. You would then have your agents log in, who could then start taking calls.
And before you say this is too good to be true, there is something that makes it even better: CTG will implement a BCP instance Amazon Connect in your environment for free through the end of 2025.
So don’t wait — schedule a 30-minute discussion to talk through setting up your BCP on Amazon Connect.
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