For healthcare organizations, plans for phone system downtime often fall into two categories: a "standby" system at another location, which requires significant investment in hardware and telecom infrastructure, or no failover option at all.
Now, a superior option is available for both.
Uninterrupted patient communication is critical during a crisis, yet technical challenges, high costs, and limited bandwidth often prevent organizations from establishing an effective Business Continuity Plan (BCP) for their call centers. Even organizations with a BCP could significantly reduce maintenance costs to as little as $0.90 per month.
This is why we support healthcare organizations in strengthening their contact centers and implementing a BCP on Amazon Connect. Our process covers every phase, from initial assessment and planning to full integration and ongoing support.
Be the hero for making the move to a better BCP
The affordability of this solution may seem counterintuitive. This is made possible by Amazon Connect's consumption-based pricing model, which eliminates the need for contracts, monthly minimums, or the capital investment associated with on-premise infrastructure.
The pricing structure for an Amazon Connect BCP in a standby state is straightforward. The only recurring cost is a nominal fee of $0.90 per month for each reserved DID phone number. For an organization with 20 call centers and 20 separate numbers, the total monthly cost would be just $18.
It is important to note that this cost-effective solution does not affect quality. Amazon Connect is a recognized leader in the cloud contact center space, consistently highlighted in both the Gartner Magic Quadrant and Forrester Wave reports.
The system can be fully pre-configured to ensure a seamless transition during an unplanned outage. In such an event, you would simply reroute your external, patient-facing phone number at the carrier level to your Amazon Connect number. Your agents can then log in and immediately begin handling calls.
To support organizations in strengthening their communication systems, CTG is offering to implement a BCP instance on Amazon Connect in your environment at no cost through the end of 2025.
We welcome you to schedule a 30-minute discussion with our team to explore this opportunity and review your specific requirements.
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