Healthcare

Migrating to the cloud offers healthcare organizations greater agility, scalability, and long-term cost savings. Yet for many, the high upfront investment...

Effective communication is essential for quality patient care and operational efficiency. Yet, many healthcare organizations still rely on traditional call...

The healthcare industry is at an inflection point. Technology is now inseparable from patient care, but for many organizations, the systems that were designed...

Healthcare contact center demands can shift quickly. Call volumes may spike during a flu outbreak or public health alert and just as quickly return to...

In our earlier post on business continuity, we talked about the importance of resilient infrastructure and how Amazon Connect supports healthcare providers...

For healthcare organizations, plans for phone system downtime often fall into two categories: a "standby" system at another location, which requires...

As digital technologies continue to transform healthcare to open exciting new frontiers for patient care, it is also creating new opportunities for cyber...

Healthcare organizations face an unprecedented cybersecurity challenge that sits at the intersection of patient safety and network security: securing...

Ninety-two percent of healthcare organizations have experienced at least one cyberattack in the past year. More than half saw disruptions to patient care, and...