Healthcare
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Healthcare
Amazon Connect
August 28, 2025
Pay-As-You-Go Pricing Is Essential for Contact Centers: Here's Why
Healthcare contact center demands can shift quickly. Call volumes may spike during a flu outbreak or public health alert and just as quickly return to...

Joseph Esdale
Healthcare
Amazon Connect
August 27, 2025
Eliminating Per-Agent Licensing Is a Game Changer for Healthcare Comms
In our earlier post on business continuity, we talked about the importance of resilient infrastructure and how Amazon Connect supports healthcare providers...

Joseph Esdale
Healthcare
Amazon Connect
August 20, 2025
Amazon Connect: No-Brainer Choice for Healthcare Business Continuity
When we look at healthcare organizations and the plans they have in place for phone system downtime, most organizations fall into one of two camps. Either they...

Joseph Esdale
Healthcare
Cybersecurity
August 14, 2025
From Awareness to Action: Advancing Cyber Resilience in Healthcare
As digital technologies continue to transform healthcare to open exciting new frontiers for patient care, it is also creating new opportunities for cyber...

Chad Alessi
Healthcare
Cybersecurity
August 07, 2025
The Medical Device Security Challenge
Healthcare organizations face an unprecedented cybersecurity challenge that sits at the intersection of patient safety and network security: securing...

Chad Alessi
Healthcare
Cybersecurity
May 23, 2025
The Missing Link in Healthcare Cyber Defense: Culture
Why communication culture, not just technology, determines your breach response success.

Chad Alessi
Healthcare
Cybersecurity
May 19, 2025
Healthcare Cyber Resilience in 2025: Why “Good” Isn't Good Enough
Ninety-two percent of healthcare organizations have experienced at least one cyberattack in the past year. More than half saw disruptions to patient care, and...

Chad Alessi
Healthcare
Activation and Training
March 26, 2025
A Guide to EHR Activation Readiness Assessments
Implementing an Electronic Health Record (EHR) system without a readiness assessment is like navigating uncharted waters without maps—possible, but...

Tanya Johnson
Healthcare
Activation and Training
March 25, 2025
5 Keys to Epic EHR Activation Success: A Practical Guide
Implementing Epic is a comprehensive organizational transformation that affects every aspect of healthcare delivery. When executed effectively, an Epic...

Tanya Johnson
Healthcare
Cybersecurity
March 24, 2025
DNA of Healthcare Cyber Resilience: Culture & Communication
More than a year after the unprecedented Change Healthcare cyberattack, its repercussions still ripple through the industry. In fact, Change Healthcare...

Chad Alessi