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Microsoft Copilot and AI Agent Solutions

Providing the clarity, guidance, and technical expertise to support every phase of your Copilot and AI journey, from rollout to scaling pilots to optimization. Our solutions drive greater efficiency, adoption, and return on your technology investment.

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Microsoft-Recognized Expertise for Copilot Adoption

CTG’s designation in the Prioritized Tier of the Microsoft Copilot and Agents at Work Jumpstart Initiative reflects our demonstrated ability to help organizations successfully adopt and scale Copilot and AI solutions. Clients benefit from proven implementation methodologies, secure AI governance frameworks, validated solution patterns, and access to Microsoft-funded engagement opportunities.

Organizations Face Common Copilot Challenges

Identifying the Right Use Case

Without clear high-impact use cases, Copilot's value remains limited. Strategic selection is essential to drive adoption.

Demonstrating Business Value

Productivity gains are hard to measure. Tying results to business outcomes is key to building support and justifying investment.

Data Quality and Accessibility

Inaccurate or siloed data leads to poor output. Clean, accessible data is critical to getting reliable, relevant results from Copilot.

Security and Compliance Readiness

Ensuring role-based access, managing data exposure, and complying with privacy regulations are critical to safe and responsible Copilot use.

Scaling Beyond the Pilot

Many organizations are still in the stages of piloting Microsoft Copilot. Successfully scaling its use across the business remains a key challenge.

Sustaining Employee Engagement

Without a user-focused rollout, prompting training, and ongoing support, usage and enthusiasm for Copilot will fade.

Microsoft Copilot and AI Agent Offerings

We guide, implement, and support tailored Microsoft Copilot and AI initiatives, transforming AI technology into powerful tools that boost productivity, creativity, and employee experience.

Jumpstart Readiness Assessment

Assess your organization across people, data, and technology to ensure Copilot is deployed securely, adopted effectively, and delivers measurable business value.

Receive a tailored report with prioritized recommendations.
Identify high-impact use cases.
Develop roadmap for secure deployment, governance, and integration.

AI Inspiration and Discovery Workshops

Unlock the value of AI by pinpointing high-impact use cases and designing a tailored roadmap for Microsoft Copilot and custom AI Agents.

Inspire and engage stakeholders.
Spot top AI use cases with the right subscription (M365/Chat).
Create a clear integration roadmap.

Copilot Data Security Readiness

Secure Microsoft Copilot with access control, data protection, and loss prevention.

Implement role-based access controls.
Use data classification and loss prevention.
Leverage Microsoft Purview for compliance.

Copilot Adoption and Change Management

Drive successful Copilot adoption through change management initiatives and ongoing user support to foster lasting change.

Conduct needs assessments, establish an ambassador framework, etc.
Provide training and support, including community calls, one-on-one coaching, etc.
Communicate with stakeholders to drive engagement.

Copilot Managed Services

Continuous post-rollout monitoring and evaluation to ensure sustained impact and goal alignment.

Track usage and performance.
Evaluate against business goals.
Refine the approach and/or roadmap as needs evolve.

AI Agents

Create custom Copilot agents tailored to departments like sales or finance for enhanced user experience.

Design employee- and/or department-specific agents.
Customize conversational experiences.
Align with unique team needs.

Starting and Expanding Your Microsoft Copilot Journey

CTG supports you throughout the entire process, from selecting the right AI use case and ensuring readiness to successfully implementing tools and driving long-term adoption.

Define Use Cases and Create a Roadmap

Define clear use cases that are aligned to business goals and to maximize ROI.

Analyze business objectives and goals
Recommend the best AI use case(s) to achieve them
Define the roadmap and next steps

Assess Readiness

Evaluate organizational, technical, security, and compliance readiness for Microsoft Copilot.

Engage stakeholders on Copilot’s value
Assess culture and the business case
Review licenses and security measures

Ensure Readiness

Address gaps in organizational alignment, technical setup, and security based on assessment outcomes to ensure a smooth roll-out.

Align organization and leadership
Ensure technical configuration
Apply security and compliance actions

Pre-Pilot

Conduct a preliminary test of Microsoft Copilot with a select group of users to evaluate its value and identify improvements.

Assess if it meets organizational expectations
Confirm alignment with business needs
Pinpoint specific areas for improvement

Pilot Project

Select a larger group of users, align on goals, provide training and support, gather feedback, and evaluate results to refine the roll-out.

Align on goals and set expectations
Deliver training and hands-on support
Collect feedback and optimize employee experience

Scale, Measure, and Optimize

Expand Microsoft Copilot in phases, track success, and refine adoption to drive optimization and maximize long-term business value.

Roll out in phases across departments
Integrate tools, monitor usage, improve adoption
Support learning and use dashboards for improvement

Explore Insights From Our Experts

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