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Hippocratic AI

Reimagining Patient Care With Safety-Focused Healthcare AI Agents

CTG partners with Hippocratic AI, the leader in generative AI healthcare agents, to help solve one of the most pressing issues facing health systems today: staffing shortages. With over 35 years of healthcare IT consulting experience, CTG brings unmatched expertise in implementation, workflow optimization, governance, and change management—ensuring that our clients can successfully deploy AI safely and strategically.

Hippocratic AI is an autonomous, non-diagnostic AI solution powered by Polaris 5.0, the first evidence-based AI model for healthcare. The fifth generation of the Polaris platform, it has been clinically validated and safety-benchmarked against major models. Polaris 5.0 uses a patented constellation architecture that combines multiple specialized AI models with built-in redundancy and monitoring capabilities, enabling the system to continuously "listen" for potential issues and support safer, more accurate interactions.

Not a chatbot. Not a clinician replacement.
Hippocratic AI helps healthcare organizations scale patient engagement by autonomously managing routine inbound and outbound communications with empathy and safety, without diagnosing or prescribing. Organizations can improve access, responsiveness, and continuity of communication while allowing clinicians and staff to focus more time on direct patient care. Leading healthcare organizations trust Hippocratic AI to improve patient outcomes, reduce administrative burden, increase operational efficiency, and deliver a more responsive patient experience.

Hippocratic AI Delivers Real-World Results

The examples below highlight how health systems are using AI agents to improve access, reduce administrative burden, and deliver measurable results across patient engagement workflows.

Streamlining Inbound Calls and Clinical Scheduling

A large, integrated health system replaced its legacy IVR with an AI care agent who manages 10,000+ daily calls. Results include:

9.1/10 patient satisfaction score
38,731 hours saved
18,544 calls resolved without human intervention
Zero wait time, reducing caller hang-ups by more than 50%
Scheduling scaled for 56 care locations in 7 weeks
Escalates urgent cases in real time
Provides 24x7 access without additional staffing

Reducing No-Shows With Appointment Reminders

A large health system deployed a patient-facing AI Care Manager to call patients at high risk of missing appointments. Results include:

Reduced no-shows by 62% for patients who completed a call
Reduced no-shows by 22% for patients who received a call
8.9/10 patient satisfaction score
Reduces no-shows without adding to staff workload
Identifies barriers to non-attendance and connects patients to available resources
Handles appointment rescheduling or cancellation

What Hippocratic AI Does

Enables greater clinical focus by automating routine patient interactions, allowing clinicians to spend more time on complex care and patient needs
Engages patients across channels including voice, SMS, chat, and mobile applications while maintaining context across interactions
Builds patient relationships by remembering previous conversations, preferences, and care history
Supports inbound patient needs through appointment scheduling, patient portal navigation, password resets, and other routine requests
Scales outbound patient engagement for pre-op and post-op communications, discharge follow-ups, care gap closure, and other proactive outreach initiatives

Escalates appropriately using clinically validated prioritization protocols, AI-driven escalation safeguards, and human-in-the-loop oversight
Improves safety and accuracy through the clinically validated Polaris 5.0 architecture and specialized support models
Improves patient adherence and outcomes through proactive follow-up, education, and care gap closure
Provides multilingual patient engagement across a growing range of supported languages (English, Spanish, Mandarin)
Automates high-volume administrative requests such as password resets and portal support, freeing staff for more complex interactions

New AI Agents

AI Front Door

Provides a single entry point for all patient needs, handling administrative and clinical requests through one continuous experience

Learn more

Nurse Co-Pilot

Extends nursing capacity by managing patient education and routine interactions while helping improve responsiveness, continuity of care, and clinical focus

Learn more

Meet Anita, CTG's MyChart AI Agent

Anita helps patients navigate a wide range of needs, from MyChart access and account support to appointment scheduling and questions about test results. Fluent in both English and Spanish, she delivers clear, empathetic communication and can autonomously resolve many routine requests without staff intervention. When a patient's needs require specialized support or clinical judgment beyond her scope, Anita seamlessly connects them with the appropriate care team member or department.

Demos

Listen to Hippocratic AI in Action

Hear Real De-Identified Call Examples

Case Studies

Learn How Hippocratic AI Delivers Outcomes Across Care Settings

UHS: Reduced Readmissions by 30%

Medical Mutual: Increased Care Team Capacity by 360+%

Proven Results, Safely Deployed

12M

+

clinical calls to date

+

enterprise partners

8.95/10

average patient rating

200M

+

clinical interactions

1,000

+

AI healthcare agents

credentials

for healthcare compliance and risk management: HIPAA, HITRUST Certified, AICPA/SOC

Value to Health Systems

Boost care team efficiency

Enhance patient satisfaction and adherence

Improve outreach without increasing FTEs

Drive outcomes for value-based care

Accelerate ROI in digital front-door initiatives

Why CTG?

CTG provides end-to-end advisory, implementation, and AI governance services, including:

Workflow readiness and staffing assessments
Clinical and technical project management

Governance structure development
Care transformation, including change management and adoption strategies

Ready to Learn More?

Let CTG show you how generative AI can free your clinicians to practice at the top of their license—without compromising safety, empathy, or patient trust. For more information, contact our expert today.

Contact CTG today

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