Patient contact centers at health systems handle 40 to 50 times more calls per day than IT service desks, yet many organizations still treat them as fixed operational costs with little room for strategic improvement.
In this episode of healthsystemCIO's Partner Perspective series, recorded live at the ViVE Conference, CTG’s Joseph Esdale, strategic solutions partner, and Christina Kochan, healthcare solution architect, discuss how agentic AI and modern contact center platforms can transform the patient calling experience, reduce workflow friction, free clinical staff from documentation burdens, and scale across entire organizations.
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