Routine patient portal calls are often treated as transactional, but they don’t have to be.
In a recent healthsystemCIO Partner Perspective interview, Dan Stoke, VP of Healthcare at CTG, and Bill Hudson, CIO at Hippocratic AI, discussed how conversational AI agents are transforming everyday support interactions into opportunities for meaningful patient engagement.
By integrating AI into CTG’s service desk operations, health systems can address high-volume requests like password resets while also supporting care gap closure and population health outreach—without replacing human support or compromising safety.
Watch the interview to explore how conversational AI is helping health systems engage more patients, at scale.
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