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Why CTG

We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.

Learn more

About Us

Delve into the values, mission, and vision that drive our company.

Partners

Explore our tech and industry partners, who amplify the value we provide.

CTG, a Cegeka Company

Learn more about our parent company, Cegeka, a global IT provider.

Corporate Responsibility

Read more about our commitment to being a good corporate citizen.

Culture

Discover the workplace culture we've built that makes CTG a great place to work.

Careers

Check out our employee benefits and start your career journey with CTG.

Learn More

Our Locations

Leadership Team

Company News

Events

Cegeka 2024 Annual Report

 Solutions
Back

Applications

Empowering businesses with modern, scalable, efficient apps.

Cloud

Supporting all phases of your cloud journey.

Advisory

Combining industry and tech expertise to align technology with business needs.

Data

Enabling data-driven decision making and increased efficiency.

Service Desk

Providing 24x7 support with an exceptional end-user experience.

Talent

Rapidly delivering IT and business talent to accelerate digital initiatives.

Automation and AI

Leveraging tech to increase efficiency, lower costs, and empower employees.

Infrastructure

Laying the groundwork for a successful digital organization.

Business Solutions

Offering Cegeka's MS Dynamics 365 solutions for pharma and life sciences.

Testing

Ensuring the quality and reliability of enterprise software.

Cybersecurity

Enhancing the cyber resilience of your organization.

 Industries
Back

Healthcare

Addressing IT and operations challenges to enable organizations to better serve patients and members

Finance and Insurance

Meeting the industry's needs for enhanced efficiency, automation, compliance, and customer experiences.

Energy

Empowering energy organizations to thrive with data-driven insights and process innovation.

Logistics and Transportation

Re-engineering supply chains to create enhanced agility, visibility, and efficiency to meet growing demands.

Manufacturing

Enabling seamless, efficient operations and increased speed to market with enterprise apps.

Pharma and Life Sciences

Offering Cegeka's Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.

Government

Modernizing operations to improve citizen engagement and service delivery for all levels of government.

 Insights Back
Insights

We're thrilled to share our insights and expertise with you. Learn about industry trends, how to navigate common challenges, client success stories, and more.

Case Studies

Learn how we collaborate with clients to ensure their success.

Client Testimonials

Hear from clients in their own words about partnering with CTG.

Videos

Explore videos about CTG’s solutions, client testimonials, and more.

Blogs

Read blogs about tech, innovation, business, employees, and more.

News

View company news and insights from our experts in top publications.

Resources

View e-books, white papers, guides, infographics, and more.

Webinars

Learn from our experts, based on real-world experience across industries.

 Contact us CTG Why CTG
Why CTG

We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.

Learn more

About Us

Delve into the values, mission, and vision that drive our company.

Partners

Explore our tech and industry partners, who amplify the value we provide.

CTG, a Cegeka Company

Learn more about our parent company, Cegeka, a global IT provider.

Corporate Responsibility

Read more about our commitment to being a good corporate citizen.

Culture

Discover the workplace culture we've built that makes CTG a great place to work.

Careers

Check out our employee benefits and start your career journey with CTG.

Learn More

Our Locations

Leadership Team

Company News

Events

Cegeka 2024 Annual Report

 Solutions

Applications

Empowering businesses with modern, scalable, efficient apps.

Cloud

Supporting all phases of your cloud journey.

Advisory

Combining industry and tech expertise to align technology with business needs.

Data

Enabling data-driven decision making and increased efficiency.

Service Desk

Providing 24x7 support with an exceptional end-user experience.

Talent

Rapidly delivering IT and business talent to accelerate digital initiatives.

Automation and AI

Leveraging tech to increase efficiency, lower costs, and empower employees.

Infrastructure

Laying the groundwork for a successful digital organization.

Business Solutions

Offering Cegeka's MS Dynamics 365 solutions for pharma and life sciences.

Testing

Ensuring the quality and reliability of enterprise software.

Cybersecurity

Enhancing the cyber resilience of your organization.

 Industries

Healthcare

Addressing IT and operations challenges to enable organizations to better serve patients and members

Finance and Insurance

Meeting the industry's needs for enhanced efficiency, automation, compliance, and customer experiences.

Energy

Empowering energy organizations to thrive with data-driven insights and process innovation.

Logistics and Transportation

Re-engineering supply chains to create enhanced agility, visibility, and efficiency to meet growing demands.

Manufacturing

Enabling seamless, efficient operations and increased speed to market with enterprise apps.

Pharma and Life Sciences

Offering Cegeka's Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.

Government

Modernizing operations to improve citizen engagement and service delivery for all levels of government.

 Insights
Insights

We're thrilled to share our insights and expertise with you. Learn about industry trends, how to navigate common challenges, client success stories, and more.

Case Studies

Learn how we collaborate with clients to ensure their success.

Client Testimonials

Hear from clients in their own words about partnering with CTG.

Videos

Explore videos about CTG’s solutions, client testimonials, and more.

Blogs

Read blogs about tech, innovation, business, employees, and more.

News

View company news and insights from our experts in top publications.

Resources

View e-books, white papers, guides, infographics, and more.

Webinars

Learn from our experts, based on real-world experience across industries.

 Join our team Contact us
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Joseph Esdale

CATEGORIES

All Press Release Healthcare Automation and AI Cybersecurity Supply Chain and Warehousing Advisory Services Data Applications Data Traceability Digital Twin Infrastructure Microsoft 365 Talent AWS Activation and Training Amazon Connect Application Development Application Modernization Automated Testing Business Applications Cloud Digital Transformation Energy Epic EHR IT Service Desk Managed Service Manufacturing Pharma & Life Sciences Testing

Healthcare

Automation and AI

February 25, 2026

healthsystemCIO: Conversational AI Redefining Tomorrow’s Help Desk

Patient contact centers at health systems handle 40 to 50 times more calls per day than IT service desks, yet many organizations still treat them as fixed...

Joseph Esdale

Joseph Esdale

Healthcare

Automation and AI

March 20, 2025

healthsystemCIO: AI-Infused IVR for Smoother Patient Interactions

Most health systems are exploring AI to enhance patient engagement, and one of the most significant advancements in this area is interactive voice response...

Joseph Esdale

Joseph Esdale