Press Release: CTG Achieves AWS Service Delivery Designation for Amazon Connect
Feb 1, 2023
BUFFALO, N.Y., February 1, 2023—CTG (Nasdaq: CTG) ("Company"), a leading provider of digital IT solutions and services that drive clients' productivity and profitability in North America and Western Europe, announced today it has achieved the Amazon Web Services (AWS) Service Delivery designation for Amazon Connect.
Achieving the AWS Service Delivery designation for Amazon Connect, a cloud-based contact center service, differentiates CTG as an AWS Partner Network (APN) member that provides specialized technical proficiency, proven customer experience, and success in delivering Amazon Connect. To receive the designation, APN partners must possess deep experience and the capabilities to deliver solutions seamlessly on AWS.
"This recognition further validates CTG's success in helping our clients build contact center programs that help deliver greater efficiencies and improved customer experience—both critical in today's highly competitive markets," said Tom Niehaus, CTG Executive Vice President, Americas. "This new designation is a testament to CTG's proven technical knowledge, experience, and success with Amazon Connect."
CTG was required to pass a rigorous evaluation to ensure Amazon Connect best practices were being followed, including:
Conducting a live technical demonstration on scenarios provided by AWS
Presenting real-world CTG client return on investment and improvements in areas such as the customer experience or contact center agent productivity
Demonstrating ample use of Amazon Connect across CTG clients
As an AWS Select Tier Services Partner, CTG brings extensive experience using an array of AWS services in conjunction with Amazon Connect to deliver vital functions in support of client contact centers, such as:
"It’s an honor for our company to receive this designation, which extends CTG’s reputation as a leading provider of digital transformation solutions and services,” said Filip Gydé, CTG President and Chief Executive Officer. “I’m especially proud of our accomplishments at Gundersen Health System (Gundersen), where we used Amazon Connect to improve their patient portal phone support by accelerating the resolution of user issues and streamlining the provision of personal health information for the patient population. As a result, Gunderson’s patient portal user satisfaction and engagement has increased, and the time needed to train patient support agents on the phone system has decreased by 75%.”
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. We have earned a reputation as a faster and more reliable, results-driven partner focused on the integration of digital technology into all areas of its clients to improve their operations and increase their value proposition. CTG's engagement in the digital transformation process drives improved data-driven decision making, meaningful business performance improvements, new and enhanced customer experiences, and continuous innovation. CTG has operations in North America, South America, Western Europe, and India. The Company regularly posts news and other important information at www.ctg.com.
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Investor Relations: John M. Laubacker EVP, Chief Financial Officer, and Treasurer +1 716 887 7368
Senior Vice President and Chief Financial Officer, Americas
John Laubacker was appointed Senior Vice President and Chief Financial Officer, Americas, in December 2023, at the time that Cegeka acquired CTG. Previously, he served as CTG’s Global Executive Vice President, CFO, and Treasurer since May 2018, Senior Vice President and Chief Financial Officer since April 2017, Vice President and Treasurer since February 2017, Treasurer since 2006, and interim CFO from October 2014 to April 2015. John joined CTG in 1996.
Vice President, Americas Marketing
Amanda LeBlanc was appointed Vice President, Americas Marketing in December 2023 and has responsibility for CTG Marketing, Communications, and Sales Support programs supporting the company’s Americas’ business. Previously, she served as CMO and Vice President of Global Marketing and Communications prior to CTG’s acquisition by Cegeka. She is an accomplished marketing and communications leader with almost three decades of experience building and developing high-performing teams and successful marketing strategies that drive revenue growth, customer acquisition, and increased brand awareness and loyalty. Amanda joined CTG in 2012.