Revolutionizing Patient Services: Practical Approaches to Maximize Revenue, Increase Patient Engagement and Satisfaction, and Advance VBC Strategy
July 27, 2023
Patient engagement is critical to revenue achievement and competitive advantage yet remains a consistent challenge for health systems globally. Meeting patient expectations can be overwhelming with staff shortages, cost pressures, and increasing compliance requirements.
Today, healthcare providers must consider a multifaceted approach to accomplishing improved patient engagement including new methodologies and workflows, advanced technologies, and key personnel optimization to monitor, drive change, and improve patient experience. The goal? A system that is efficient, effective, that meets the needs of diverse populations - while supporting revenue growth, competitive advantage, and business scale.
Join us as healthcare technology leaders review best practices for optimizing your organization’s resources, technologies, and workflows to improve patient engagement and revenue.
Participants will learn about:
New and advanced technologies that are helping to enhance the patient experience and improve retention
The importance of aligning workflows and methodologies to drive revenue
How to optimize resources and decrease stress on your system and staff
Ways to drive competitive advantage and improved revenue for your business and value-based care objectives.
Jeanette Ball, Client Solution Executive for Population Health and Value-Based Care at CTG, brings an extensive clinical, population health, and healthcare administrative background to CTG. As a senior consultant, and Registered Nurse, Ms. Ball has more than 30 years of experience in the healthcare industry, including a 10-year history of outpatient medical center executive administration, and more than 13 years as a senior consultant in clinical application design, population health strategies, and overall health system preparation for responding to health care reform and value based care. Ms. Ball demonstrates knowledge and experience supporting the integration of IT solutions with medical care delivery, specializing in Patient Centered Medical Home (PCMH) recognition, population health, workflow analysis, process redesign, FQHC and CAH specialty, provider clinician adoption, and quality redesign. During her tenure at CTG, Ms. Ball has worked on groundbreaking RHIO development, and has assisted dozens of ambulatory practices with PCMH recognition, and practice workflow efficiencies for improving health outcomes. She is a NCQA PCMH Certified Content Expert, receiving her recognition in May 2013, as one of the first 100 PCMH certified content experts in the nation.
Client Support Manager, Application Management
As Client Support Manager, Application Management for CTG, Joe Esdale oversees the delivery of Level 1 and Level 2 services and support to clients. With a focus on achieving service levels and exceeding customer expectations, Joe is responsible for maintaining staff performance, meeting defined metrics and benchmarks, and ensuring that standards and processes are followed to provide an exceptional client experience.
Managing Director, Health Solutions, North America
With more than 25 years’ experience in the healthcare industry, Tanya Johnson has a strong track record of managing and building solution practices. She has expertise in the full EHR lifecycle, including implementation, training, activation, and value-based care. Ms. Johnson also has experience in cloud, device migration and training, and software testing (automated and crowdsourced).