INDORAMA VENTURES: INTEGRATED OXIDES & DERIvativES

Indorama Ventures, a world-class sustainable chemical company, started working with CTG in 2016. As Indorama grew after an acquisition in 2021, one of their business units, Integrated Oxides and Derivatives (IOD), engaged CTG to create a custom CRM solution.

“CTG is one of those key partners that just suits you well. They made us feel comfortable from day one. I constantly felt supported and always believed they were being transparent. That transparency and honesty really helped build trust early on.”

-Kevin Boeta, Director of IT
Indorama Ventures: Integrated Oxides & Derivatives

CHALLENGE

In a period of rapid growth, IOD encountered a challenge in effectively managing the surge of customer orders. The existing system, a single Microsoft Outlook mailbox receiving a substantial volume of daily orders, led to notable delays and inefficiencies for their customer service associates. To overcome these hurdles and improve operational effectiveness, IOD sought a more streamlined and automated solution to monitor emails, create tickets, track orders, and enhance data security measures.

SOLUTION

Leveraging Microsoft Power Platform tools, CTG developed a custom, AI-driven CRM solution to streamline email monitoring, ticket creation, order tracking, and data security. As a result, IOD achieved estimated annual cost savings of $400,000, reduced human intervention in purchase orders by 40%, and saw significant time savings in reporting, order processing, and auditing. This automated solution enhanced operational efficiency, facilitated data-driven decision-making, and improved the overall customer experience.

Read the Full Case Study Here

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