CTG Built a Workforce Management Platform for Velocity Global

Key Challenges

Platform customizations difficult to implement at scale

Limited support for multiple third-party integrations

Need for modernization to enable global expansion

Business Benefits

90% automation of manual processes with workflow

100% reporting for all workflows in the system

93% increase in data accuracy and traceability

iWorkGlobal LLC – Acquired by Velocity Global in Apr'21, is the largest global Employer of Record. It is a digital workforce management platform used widely across various countries. The organization's vision is to create a world where companies can engage talent quickly, without any slips in compliance, and sans barriers. They find talent worldwide, onboard them, take care of all the paperwork required, and help them find work around the world.

The Challenge and Opportunity

With several new clients using the MyVista platform, unique customizations of the MyVista platform were a challenge as the time and resources needed to execute this was simply unavailable, especially at the scale the organization was growing. Apart from UX customizations and enhancements, there was also a need for the platform to support multiple 3rd party integrations. These needs had to be addressed quickly by iWorkGlobal, given they wanted the system to scale with the growth of the business. They needed the perfect engineering partner who could enable these enhancements to provide a quick onboarding turnaround-time for their customers.

The Solution and Results

MyVista by iWorkGlobal is a cloud-based workforce management platform. The organization wanted to improve the efficiency of the system, through an improved cloud strategy. CTG, with its proven track-record in delivering world-class technology solutions, was able to understand the challenge iWorkGlobal faced and greatly enhanced the MyVista platform operations.

The following changes were built into the MyVista platform to enhance the system:

A comprehensive dashboard displaying a summary of all workflows
Product roadmap feature implementation and enhancements via multiple sub-projects
Working of MyVista platform was restricted to the USA alone before CTG engaged with iWorkGlobal team. CTG developed an overall solution to implement globalization.
Enhanced automation capabilities improved overall quality and reduced the TCO
Introduced DevOps process for build and deployment by implementing CI/CD using Azure pipelines. This reduced manual interventions and manual errors.
Migration of outdated Angular1.x to 10.x to make the solution future-ready
Improved security-enabled third-party integrations

As a result, there was an increase in the number of users accessing this digital platform for their work. iWorkGlobal achieved a Net Promoter Score® (NPS®) of 57 from all of its clients in the first quarter of 2020, demonstrating the company's dedication to delivering exceptional customer service and a world-class user experience. Working Solutions started selling this solution to their respective clients as a white-labeled solution and this produced a revenue stream for them.

Future Enhancements

iWorkGlobal and CTG continue their engagement in enhancing the product features and improving integrations & scalability. This includes the addition of various new aspects to the platform to improve its versatility in this space. There are also plans for integrating MyVista with a product from Velocity Global with the help of Elixir and ReactJs