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We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.

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CTG, a Cegeka Company

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Applications

Empowering businesses with modern, scalable, efficient apps.

Cloud

Supporting all phases of your cloud journey.

Business Solutions

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Automation and AI

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Testing

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Industries Back
Industries

Our digital solutions are customized for the unique challenges, requirements, and regulations each industry we serve faces.

Explore industries

Healthcare

Addressing IT and operations challenges to enable organizations to better serve patients and members.

Pharma and Life Sciences

Offering Cegeka’s Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.

Energy

Empowering energy organizations to thrive with data-driven insight and process innovation.

Government

Modernizing operations to improve citizen engagement and service delivery for all levels of government.

Manufacturing

Enabling seamless, efficient operations and increased speed to market with enterprise apps.

Finance and Insurance

Meeting the industry's need for enhanced efficiency, automation, compliance, and customer experiences.

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Case Studies

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Contact us
CTG Why CTG
Why CTG

We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.

Learn more

About Us

Delve into the values, mission, and vision that drive our company.

Partners

Explore our tech and industry partners, who amplify the value we provide.

CTG, a Cegeka Company

Learn more about our parent company, Cegeka, a global IT provider.

Corporate Responsibility

Read more about our commitment to being a good corporate citizen.

Culture

Discover the workplace culture we've built that makes CTG a great place to work.

Careers

Check out our employee benefits and start your career journey with CTG.

Learn More

Our Locations

Leadership Team

Company News

Events

Solutions

Applications

Empowering businesses with modern, scalable, efficient apps.

Cloud

Supporting all phases of your cloud journey.

Business Solutions

Offering Cegeka's MS Dynamics 365 solutions for pharma and life sciences.

Data

Enabling data-driven decision making and increased efficiency.

Service Desk

Providing 24x7 support with an exceptional end-user experience.

Talent

Rapidly delivering IT and business talent to accelerate digital initiatives.

Automation and AI

Leveraging tech to increase efficiency, lower costs, and empower employees.

Infrastructure

Laying the groundwork for a successful digital organization.

Advisory Services

Combining industry and tech expertise to align technology with business needs.

Testing

Ensuring the quality and reliability of enterprise software.

Cybersecurity

Enhancing the cyber resilience of your organization.

Industries
Industries

Our digital solutions are customized for the unique challenges, requirements, and regulations each industry we serve faces.

Explore industries

Healthcare

Addressing IT and operations challenges to enable organizations to better serve patients and members.

Pharma and Life Sciences

Offering Cegeka’s Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.

Energy

Empowering energy organizations to thrive with data-driven insight and process innovation.

Government

Modernizing operations to improve citizen engagement and service delivery for all levels of government.

Manufacturing

Enabling seamless, efficient operations and increased speed to market with enterprise apps.

Finance and Insurance

Meeting the industry's need for enhanced efficiency, automation, compliance, and customer experiences.

Insights
Insights

We're thrilled to share our insights and expertise with you. Learn about industry trends, how to navigate common challenges, client success stories, and more.

Case Studies

Learn how we collaborate with clients to ensure their success.

Videos

Explore videos about CTG’s solutions, client testimonials, and more.

Blogs

Read blogs about tech, innovation, business, employees, and more.

News

View company news and insights from our experts in top publications.

Resources

View e-books, white papers, guides, infographics, and more.

Webinars

Learn from our experts, based on real-world experience across industries.

Join our team Contact us

Client Success Story

VCU Health Partners With CTG for Successful Epic Go-Live

Key Challenges

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Support for enterprise-wide Epic EHR deployment

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Needed solutions for legacy app support, go-live readiness, end-user training, workflow optimization, and ATE support

Safely train and provide support during rising COVID-19 positivity rates

Business Benefits

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18,000+ end users trained and 6 hospitals and multiple ambulatory centers served

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1,200+ activation team members provided support

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140+ Epic-Certified or Credentialed Trainers coached

150+ consultants helped migrate data to the new system

VCU Health

CTG was engaged by VCU Health, a top U.S. healthcare system encompassing an academic medical center, several community hospitals, and more than 800 physicians, for an enterprise-wide Epic electronic health record deployment. 

“CTG was an important partner during our Epic go-live...CTG was able to pivot quickly to address changing training, readiness, and go-live needs.”  -  Sharon Gibbs, Senior Director of EHR Operations at VCU Health

Challenge

VCU Health, a top U.S. healthcare system encompassing an academic medical center, several community hospitals, and more than 800 physicians, planned an enterprise-wide Epic electronic health record deployment to improve patient communications and care decisions by creating a fully connected network that supports patient-centered care. To ensure success, they needed solutions for legacy application support, critical go-live readiness, end-user training, workflow optimization, and end-user application support. As COVID-19 positivity rates climbed, a plan was needed to safely train and provide At-the-Elbow (ATE) support to more than 18,000 end users. Our experience, Epic talent, and solutions made CTG the right fit for VCU Health.

Solution

As VCU Health prepared its organization for go-live, CTG provided critical legacy application support so internal resources could focus on implementation. CTG consultants also assessed support levels to determine the number of Epic-skilled resources necessary to support successful deployment. 

As the project progressed, CTG provided Epic Training, Readiness, and Activation Solutions, including strategy collaboration, planning, and execution; training; virtual and onsite support; and, inpatient and ambulatory technical readiness. This ensured adequate go-live training, staffing, and technical preparation. To combat COVID-19 challenges, VCU Health adopted hybrid end-user training. Users assembled offsite for virtual training, where over 50 CTG support staff managed the logistics to ensure seamless user experiences. Over 140 Epic-Certified or Credentialed Trainers provided super-user and end-user training, including curriculum development, training content updates, Epic Specialists Training Specialists (STS) Training Program support, User Setting Lab content development, and system personalization training for providers. Epic End-User Training Services (Epic U) was also leveraged to provide virtual training to 9,000 employees, reducing the need for Principal and Credential Trainers. 

As a part of final technical readiness support, CTG consultants identified, extracted, and loaded ambulatory and inpatient data into the new system. Finally, VCU Health elected to have CTG’s in-person ATE support during go-live to ensure system adoption and user confidence. 

Between December 2021 and March 2022, VCU Health successfully went live on Epic across six hospitals and hundreds of ambulatory centers in Virginia. More than 1,200 CTG activation team members provided ATE support, allowing health system staff to use the new EHR without affecting patient care. CTG continues to support VCU Health in creating an enhanced digital experience for staff and patients with ongoing MyChart and Epic Level 1.5 support, advanced training, clinical workflow optimization, revenue cycle optimization, and more.


 

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