CTG Modernizes Pull-A-Part’s Customer Experience with a Native Native iOS App

Key Challenges

Integration constraints

Inefficient user interface

Performance bottlenecks

Outdated hybrid application

Business Benefits

Faster performance

Reduced data errors

Operational efficiency

Superior user experience

Seamless system integration

Pull-A-Part, with headquarters in Atlanta, Georgia, is an award-winning family business serving the do-it-yourself, used auto parts market. By developing a unique operating system based on customer service and environmental responsibility, Pull-A-Part has transformed what was once thought of as the junkyard into a sustainable recycling business. Founded in 1997, Pull-A-Part operates a network of 25 used auto parts superstores in 12 states.

The Challenge and Opportunity

Pull-A-Part provides a hauling service where they pick up and deliver cars from the customer’s location to the Pull-A-Part yards. They offered a hybrid, non-native application for their customers to use their services. However, the app had several issues with UX, data extraction errors, and stability, so it needed an upgrade.

The Solution and Results

CTG helped build a native iOS iPad application for Pull-A-Part’s customers to use their hauling services. It has a completely new interface and enhanced user experience designed to be intuitive and user-friendly. The app provides a guided four-step process to its users for capturing data and has a new map interface and directions support.

The backend has multithreaded tasks to improve the speed of the app, and the solution improved upon the error and network handling capabilities from its predecessor. It also standardized and refactored existing web services without affecting existing dependent systems and services. Other features of the app include a VIN barcode scanner, driver license scanner, and a data decoder.

CTG’s application helps Pull-A-Part offer their customers a stable and dependable iPad application. With continuous technical support and performance improvements, Pull-A-Part’s digital transformation journey will help them add more customers by providing more value.