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CTG Why CTG
Why CTG

We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.

Learn more

About Us

Delve into the values, mission, and vision that drive our company.

Partners

Explore our tech and industry partners, who amplify the value we provide.

CTG, a Cegeka Company

Learn more about our parent company, Cegeka, a global IT provider.

Corporate Responsibility

Read more about our commitment to being a good corporate citizen.

Culture

Discover the workplace culture we've built that makes CTG a great place to work.

Careers

Check out our employee benefits and start your career journey with CTG.

Learn More

Our Locations

Leadership Team

Company News

Events

Solutions

Applications

Empowering businesses with modern, scalable, efficient apps.

Cloud

Supporting all phases of your cloud journey.

Business Solutions

Offering Cegeka's MS Dynamics 365 solutions for pharma and life sciences.

Data

Enabling data-driven decision making and increased efficiency.

Service Desk

Providing 24x7 support with an exceptional end-user experience.

Talent

Rapidly delivering IT and business talent to accelerate digital initiatives.

Automation and AI

Leveraging tech to increase efficiency, lower costs, and empower employees.

Infrastructure

Laying the groundwork for a successful digital organization.

Advisory Services

Combining industry and tech expertise to align technology with business needs.

Testing

Ensuring the quality and reliability of enterprise software.

Cybersecurity

Enhancing the cyber resilience of your organization.

Industries
Industries

Our digital solutions are customized for the unique challenges, requirements, and regulations each industry we serve faces.

Explore industries

Healthcare

Addressing IT and operations challenges to enable organizations to better serve patients and members.

Pharma and Life Sciences

Offering Cegeka’s Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.

Energy

Empowering energy organizations to thrive with data-driven insight and process innovation.

Government

Modernizing operations to improve citizen engagement and service delivery for all levels of government.

Manufacturing

Enabling seamless, efficient operations and increased speed to market with enterprise apps.

Finance and Insurance

Meeting the industry's need for enhanced efficiency, automation, compliance, and customer experiences.

Insights
Insights

We're thrilled to share our insights and expertise with you. Learn about industry trends, how to navigate common challenges, client success stories, and more.

Case Studies

Learn how we collaborate with clients to ensure their success.

Videos

Explore videos about CTG’s solutions, client testimonials, and more.

Blogs

Read blogs about tech, innovation, business, employees, and more.

News

View company news and insights from our experts in top publications.

Resources

View e-books, white papers, guides, infographics, and more.

Webinars

Learn from our experts, based on real-world experience across industries.

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Client Success Story

CTG Maintains Epic Applications During Piedmont's Expansion

Key Challenges

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Rapid organizational expansion resulted in the need to consolidate information systems, including Epic EHR

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The internal team struggled to balance implementation and optimization tasks with Epic support needs

Business Benefits

Enabled internal team to focus on implementation/optimization

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Routinely resolved 70% or more of all incidents

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Consistently met target of 5% or less for breached tickets

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Enabled cost savings using a remote support model

Piedmont Healthcare Accelerates Organizational Growth by Partnering With CTG to Maintain Critical Applications and Enhance User Experience  

"We consider CTG to be a trusted partner. They consistently act in Piedmont’s best interest, ensuring a cost-effective and efficient delivery experience. CTG has demonstrated agility in meeting our changing needs by reacting quickly to increases or decreases in service or required skill changes. CTG’s contracting process is second to none. Their 30-day out clause is key and demonstrates that CTG is committed to providing excellent service.”
—Geoffrey Brown, Chief Information Officer, Piedmont Healthcare

Watch the client testimonial video

The Client

Piedmont Healthcare, a private, not-for-profit organization serving nearly two million patients across Georgia, is transforming healthcare, creating a destination known for the best clinicians and a one-of-a-kind experience that always puts patients first. Today, more than 110 years since it was founded, Piedmont is known as a leading health system in cancer care, treatment of heart disease, and organ transplantation. The system is comprised of 11 hospitals, 34 urgent care centers, 25 Piedmont QuickCare locations, 555 Piedmont Clinic physician practice locations, and more than 2,500 Piedmont Clinic members . Piedmont is dedicated to making a positive difference by bettering the health and well-being of the people in the communities they serve.

“Like all enterprises today, our employees rely on a variety of applications in the course of any given business day to achieve their goals. For years, CTG has provided the support and expertise needed to fully maintain and manage our application portfolio so that we can focus on the imaging innovations our clients and consumers demand.” - Chief Information Officer

 

Challenge

In order to remain competitive and meet the needs of Georgia’s patient population, Piedmont Healthcare set the strategic goal of building a statewide network while continuously improving patient quality, safety, and the overall patient experience. Over the last several years, many hospitals and physician practices across the state have been integrated into the Piedmont Healthcare 
system in support of this goal.

This rapid organizational expansion required the quick consolidation of information systems, including Piedmont’s Epic electronic medical record (EMR), to ensure consistency in patient care workflows, documentation, and coding. Creating an EMR standard across the organization was necessary to achieve accurate reporting of patient care activities system-wide for both internal and external needs. Thus, Piedmont’s internal Epic team was faced with managing the balance between their responsibilities to implement, optimize, and sustain.

Solution

Piedmont partnered with CTG to address their Epic support needs, allowing Piedmont’s staff to focus on implementation and optimization projects without 
sacrificing user satisfaction. The CTG team implemented our Application and IT Support solution, designed to maximize the value, efficiency, and cost effectiveness of application management.

CTG’s experienced Tier 2 application support team seamlessly integrated with Piedmont’s internal Epic staff, and within two to three weeks, assumed delivery responsibility. CTG provided support for most Epic modules and functions, and a variety of Radiology/PACS applications. Our support included handling break-fix tickets in addition to service requests, routine maintenance, and tasks such as queue monitoring, SER build, and build activities. The team’s goal was to resolve all incidents according to service-level agreements.

Results

Through our Application and IT Support solution, the CTG team provided top-notch Tier 2 Epic application support to Piedmont while offering the flexibility to scale 
the size of support teams to reliably and cost effectively meet their ongoing application support needs.

The support that the team provided allowed Piedmont’s internal resources to address net new Epic build requirements, enabling the organization to meet implementation commitments in support of its strategic goal—creating a statewide health network.

CTG quickly became a trusted partner to Piedmont’s internal Epic teams and end users by providing reliable, timely issue resolution and communication, helping enhance overall user experience.

Highlights include:

  • Routinely meeting or exceeding the target to resolve 70% or more of all incidents for CTG-supported modules
  • Consistently meeting Piedmont IT Leadership’s target of 5% or less for breached tickets
  • Using CTG’s remote support model to save Piedmont the costs traditionally associated with traveling outside consultants

“We have used CTG on two occasions to provide application support services. Their transition model is effective and knowledge transfer was completed in two to three weeks on both projects. This saved dollars and provided quick relief to the Piedmont analysts. The CTG model of focusing resources on support tasks has demonstrated efficiencies that we are taking into consideration for the Piedmont team structure.”
—Alan Bowen, Executive Director, EMR, Piedmont Healthcare

Care to share?