The Challenge and Opportunity

A leading pediatric healthcare system in the Midwest—spanning multiple hospital campuses, regional health centers, and primary and specialty care locations—faced a complex challenge during their transition from their legacy SoftLab® Laboratory Information System (LIS) to a modern Epic Beaker system. Maintaining functionality of the legacy system was crucial to providing uninterrupted patient care throughout the migration. This dual-system environment required careful management to avoid disruptions and ensure ongoing compliance with healthcare mandates. The transition also involved training staff on the new system, significantly increasing the workload for the IT team.

The Solution and Results

CTG’s expertise allowed for continued support of the legacy SoftLab® LIS throughout the transition, ensuring continuous patient care. This critical support freed the hospital’s core team to focus on staff training for the new Epic Beaker system. CTG employed a tailored approach, providing right-sized teams with the necessary expertise for both initial groundwork and ongoing support. This included a break/fix service model to guarantee the legacy system met compliance mandates while the transition
progressed. By partnering with CTG, the healthcare system achieved a smooth migration and positioned themselves for the future with a modern, interoperable healthcare IT system.