CTG Join our team Why CTG Back
Why CTG

We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.

Learn more

About Us

Delve into the values, mission, and vision that drive our company.

Partners

Explore our tech and industry partners, who amplify the value we provide.

CTG, a Cegeka Company

Learn more about our parent company, Cegeka, a global IT provider.

Corporate Responsibility

Read more about our commitment to being a good corporate citizen.

Culture

Discover the workplace culture we've built that makes CTG a great place to work.

Careers

Check out our employee benefits and start your career journey with CTG.

Learn More

Our Locations

Leadership Team

Company News

Events

Solutions Back

Applications

Empowering businesses with modern, scalable, efficient apps.

Cloud

Supporting all phases of your cloud journey.

Business Solutions

Offering Cegeka's MS Dynamics 365 solutions for pharma and life sciences.

Data

Enabling data-driven decision making and increased efficiency.

Service Desk

Providing 24x7 support with an exceptional end-user experience.

Talent

Rapidly delivering IT and business talent to accelerate digital initiatives.

Automation and AI

Leveraging tech to increase efficiency, lower costs, and empower employees.

Infrastructure

Laying the groundwork for a successful digital organization.

Advisory Services

Combining industry and tech expertise to align technology with business needs.

Testing

Ensuring the quality and reliability of enterprise software.

Cybersecurity

Enhancing the cyber resilience of your organization.

Industries Back
Industries

Our digital solutions are customized for the unique challenges, requirements, and regulations each industry we serve faces.

Explore industries

Healthcare

Addressing IT and operations challenges to enable organizations to better serve patients and members.

Pharma and Life Sciences

Offering Cegeka’s Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.

Energy

Empowering energy organizations to thrive with data-driven insight and process innovation.

Government

Modernizing operations to improve citizen engagement and service delivery for all levels of government.

Manufacturing

Enabling seamless, efficient operations and increased speed to market with enterprise apps.

Finance and Insurance

Meeting the industry's need for enhanced efficiency, automation, compliance, and customer experiences.

Insights Back
Insights

We're thrilled to share our insights and expertise with you. Learn about industry trends, how to navigate common challenges, client success stories, and more.

Case Studies

Learn how we collaborate with clients to ensure their success.

Videos

Explore videos about CTG’s solutions, client testimonials, and more.

Blogs

Read blogs about tech, innovation, business, employees, and more.

News

View company news and insights from our experts in top publications.

Resources

View e-books, white papers, guides, infographics, and more.

Webinars

Learn from our experts, based on real-world experience across industries.

Contact us
CTG Why CTG
Why CTG

We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.

Learn more

About Us

Delve into the values, mission, and vision that drive our company.

Partners

Explore our tech and industry partners, who amplify the value we provide.

CTG, a Cegeka Company

Learn more about our parent company, Cegeka, a global IT provider.

Corporate Responsibility

Read more about our commitment to being a good corporate citizen.

Culture

Discover the workplace culture we've built that makes CTG a great place to work.

Careers

Check out our employee benefits and start your career journey with CTG.

Learn More

Our Locations

Leadership Team

Company News

Events

Solutions

Applications

Empowering businesses with modern, scalable, efficient apps.

Cloud

Supporting all phases of your cloud journey.

Business Solutions

Offering Cegeka's MS Dynamics 365 solutions for pharma and life sciences.

Data

Enabling data-driven decision making and increased efficiency.

Service Desk

Providing 24x7 support with an exceptional end-user experience.

Talent

Rapidly delivering IT and business talent to accelerate digital initiatives.

Automation and AI

Leveraging tech to increase efficiency, lower costs, and empower employees.

Infrastructure

Laying the groundwork for a successful digital organization.

Advisory Services

Combining industry and tech expertise to align technology with business needs.

Testing

Ensuring the quality and reliability of enterprise software.

Cybersecurity

Enhancing the cyber resilience of your organization.

Industries
Industries

Our digital solutions are customized for the unique challenges, requirements, and regulations each industry we serve faces.

Explore industries

Healthcare

Addressing IT and operations challenges to enable organizations to better serve patients and members.

Pharma and Life Sciences

Offering Cegeka’s Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.

Energy

Empowering energy organizations to thrive with data-driven insight and process innovation.

Government

Modernizing operations to improve citizen engagement and service delivery for all levels of government.

Manufacturing

Enabling seamless, efficient operations and increased speed to market with enterprise apps.

Finance and Insurance

Meeting the industry's need for enhanced efficiency, automation, compliance, and customer experiences.

Insights
Insights

We're thrilled to share our insights and expertise with you. Learn about industry trends, how to navigate common challenges, client success stories, and more.

Case Studies

Learn how we collaborate with clients to ensure their success.

Videos

Explore videos about CTG’s solutions, client testimonials, and more.

Blogs

Read blogs about tech, innovation, business, employees, and more.

News

View company news and insights from our experts in top publications.

Resources

View e-books, white papers, guides, infographics, and more.

Webinars

Learn from our experts, based on real-world experience across industries.

Join our team Contact us

Client Success Story

CTG Optimized an Online Pizza Ordering Platform for ADA Compliant

Key Challenges

Placeholder

Identifying and addressing existing accessibility violations in web and mobile applications

Placeholder

Conducting ADA audits and ensuring WCAG 2.1 compliance across customer and restaurant owner portals

Business Benefits

Placeholder

Enhanced compliance with ADA and WCAG 2.1 AA guidelines

Placeholder

Improved accessibility for users with visual, auditory, cognitive, and motor impairments

The client connects millions of pizza lovers with thousands of pizzerias across the country. They provide pizzerias with specialized technology, data insights, loyalty marketing, and shared services. They make it easy for customers to order from their go-to shops and discover new favorites on their mobile app and website. The mobile app is now the largest brand in the $46B US pizza market.

The Challenge and Opportunity

The client wanted a partner to help with their ADA audit for their customer and the restaurant owner portal (web and mobile application), supported on Android and iOS platforms. They wanted to ensure their applications were WCAG 2.1 compliant and accessible to all users across the country.

The client required support in understanding ADA compliance and coding standards/measures to address existing violations. They also needed help with ADA audits, with reports listing all the violations and fixed errors to be ADA compliant.

The Solution and Results

CTG, with its extensive experience in working with several companies for ADA compliance, was able to take a consultative approach for the client and explain the audit process and ADA compliance guidelines. The client was impressed with the audit procedures, compliance reporting process, and consulting/advisory approach of CTG.

We enabled the client to conform to ADA guidelines by following an approach that was a mix of automated and manual audits using various assistive technology tools. The automated audit helped identify the structural violations and issues against the recommended WCAG 2.1 guidelines for the AA level. The manual audit using the assistive technology tools helped in unearthing the contextual non-conformances. It helped ensure the application was accessible to people with various visual, auditory, cognitive, and motor impairments.

Apart from identifying the non-conformances, the recommendations on how to address the non-conformances and improve the accessibility of the application according to WCAG 2.1 AA guidelines, at an optimum cost, have been valuable to the client to enhance their business and help them in valuing every individual using their application.

Based on the sample set of pages/screens evaluated, we had reported all violations from each of our audits using various tools along with the recommendations/best practices of how each of those could be addressed and an overall compliance percentage of the application.

Future Enhancements

CTG continues to enhance the website and ensure ADA compliance in the application development phase, with successful ADA audits. We are working with the client for audits coming on a demand basis for each of their applications. The client is also planning to continue our engagement in a dedicated resource model where one of our ADA experts will be a part of their app development team to ensure ADA compliance in each aspect of their application.

Explore Related Case Studies

Care to share?