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Healthcare

Addressing IT and operations challenges to enable organizations to better serve patients and members.

Pharma and Life Sciences

Offering Cegeka’s Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.

Energy

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Government

Modernizing operations to improve citizen engagement and service delivery for all levels of government.

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CTG Why CTG
Why CTG

We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.

Learn more

About Us

Delve into the values, mission, and vision that drive our company.

Partners

Explore our tech and industry partners, who amplify the value we provide.

CTG, a Cegeka Company

Learn more about our parent company, Cegeka, a global IT provider.

Corporate Responsibility

Read more about our commitment to being a good corporate citizen.

Culture

Discover the workplace culture we've built that makes CTG a great place to work.

Careers

Check out our employee benefits and start your career journey with CTG.

Learn More

Our Locations

Leadership Team

Company News

Events

Solutions

Applications

Empowering businesses with modern, scalable, efficient apps.

Cloud

Supporting all phases of your cloud journey.

Business Solutions

Offering Cegeka's MS Dynamics 365 solutions for pharma and life sciences.

Data

Enabling data-driven decision making and increased efficiency.

Service Desk

Providing 24x7 support with an exceptional end-user experience.

Talent

Rapidly delivering IT and business talent to accelerate digital initiatives.

Automation and AI

Leveraging tech to increase efficiency, lower costs, and empower employees.

Infrastructure

Laying the groundwork for a successful digital organization.

Advisory Services

Combining industry and tech expertise to align technology with business needs.

Testing

Ensuring the quality and reliability of enterprise software.

Cybersecurity

Enhancing the cyber resilience of your organization.

Industries
Industries

Our digital solutions are customized for the unique challenges, requirements, and regulations each industry we serve faces.

Explore industries

Healthcare

Addressing IT and operations challenges to enable organizations to better serve patients and members.

Pharma and Life Sciences

Offering Cegeka’s Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.

Energy

Empowering energy organizations to thrive with data-driven insight and process innovation.

Government

Modernizing operations to improve citizen engagement and service delivery for all levels of government.

Manufacturing

Enabling seamless, efficient operations and increased speed to market with enterprise apps.

Finance and Insurance

Meeting the industry's need for enhanced efficiency, automation, compliance, and customer experiences.

Insights
Insights

We're thrilled to share our insights and expertise with you. Learn about industry trends, how to navigate common challenges, client success stories, and more.

Case Studies

Learn how we collaborate with clients to ensure their success.

Videos

Explore videos about CTG’s solutions, client testimonials, and more.

Blogs

Read blogs about tech, innovation, business, employees, and more.

News

View company news and insights from our experts in top publications.

Resources

View e-books, white papers, guides, infographics, and more.

Webinars

Learn from our experts, based on real-world experience across industries.

Join our team Contact us

Client Success Story

CTG Optimizes Major Healthcare System's M365 Implementation

Key Challenges

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Governance Gaps: A prior vendor left the health system with significant risks and gaps in Microsoft 365 governance settings

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Security & Compliance Risks: The health system needed guidance to meet security and compliance requirements across all tools

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Best Practices Alignment: CTG was tasked with assessing the environment and ensuring adherence to M365 best practices

Business Benefits

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5 weeks, from kickoff to project close

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2,000 employees supported

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5% increase in Microsoft Defender Secure Score

The Impact of M365 Optimization at a Major Health System 

Challenge

CTG worked with a non-profit health system with thousands of users across multiple practices that provide primary, urgent, and specialty care. As part of their current migration to Microsoft 365 (M365), they previously leveraged a vendor that left them with several gaps and significant risks in their governance settings. As a result, the health system turned to CTG for help. CTG was tasked with assessing and providing guidance across all tools to fulfill security and compliance requirements and adhere to best practices.

CTG's Solution

CTG performed an implementation assessment and health check of the organization’s M365 environment and, based on the findings, implemented several recommendations. These updates have contributed to a higher level of security and compliance as they continue to roll out the full M365 suite of tools.

  • Mail Flow Rules: Configured mail flow rules to block executable and macroenabled files, encrypt messages, prevent auto-forwarding to external domains, inspect attachments, filter bulk emails, and include disclaimers in all outgoing emails
  • Access Control: Activated idle session sign-out
  • Mailbox Policies: Created mobile device mailbox policies for every practice
  • Syncing Settings: Allowed syncing only on computers connected to specific domains
  • Blocking Settings: Blocked uploads of specific file types
  • Roles and Admins: Activated global administrator role members
  • Conditional Access: Created multifactor authentication for users
  • Consent for Applications: Created controls over where consent can be given to apps that use OpenID Connect and OAuth2.0
  • Password Management: Set specific password-related settings and features
  • Email Policies and Rules: Configured alerts for threat detection

With patient privacy compliance increasingly being thrust into the spotlight, several of these risk factors are critical to the health system’s digital operations. Additionally, continuous support will be necessary as regulations change, best practices evolve, and the organization’s M365 migration begins to take shape. Ultimately, this assessment served to greatly increase confidence in implementing the rest of their M365 suite of tools across all employees and practices.

Key Results:

CTG Team

  • Health Check
  • Assessment Report
  • Health Check Assessment Results Presentation
  • Migration Strategy and Planning Presentation
  • Recommended Tenant Settings
  • Weekly Status Reports

M365 Tools Assessed

  • OneDrive
  • Teams
  • SharePoint
  • Exchange
  • Defend

Care to share?