Our client is a leading payer organization that serves hundreds of thousands of individuals through comprehensive healthcare offerings including HMO, POS, PPO, and EPO products, plus Medicare/Medicaid plans. For more than two decades, CTG has partnered with this client to support their IT operations.
The Challenge and Opportunity
The client's growing portfolio of strategic initiatives, combined with ongoing legacy system maintenance and modernization efforts, stretched beyond their internal project management capabilities. Their technology landscape required specialized expertise across multiple domains, from legacy mainframe systems to modern cloud architectures. The organization needed a partner who could not only fill critical technical positions but also support their transition from traditional waterfall methodologies to agile practices, all while maintaining 24x7 production support for mission-critical systems.
The Solutions and Results
CTG implemented a comprehensive three-tier support model to address the client's evolving technical and operational needs.
Strategic Staffing Deployment
- Project Management Professional /Scrum certified project managers
- Legacy AS400 COBOL specialists
- 24x7x365 Tier-2 support structure
Quality Talent Management
- 5+ years average experience
- Balance of immediate and long-term needs
Technical Excellence
- Application Turnover Process
- Quality assurance staffing and methodology
- Data warehouse migration support
- Regulatory compliance expertise
The partnership has delivered transformative outcomes across the client's organization, fostering long-term operational excellence and sustainable growth.
- 20+ year sustained partnership
- 1,000+ successful placements*
- 110+ onsite professionals
- Track record of internal promotions for staffed positions
- Robust 24x7 support system
- Successful technology modernization
- High retention rates
- Consistent quality deliverables
*Key positions filled include, but are not limited to: Professional Services: QA - All Levels, PM - All levels, All Disciplines, Scrum Master, BA - All Levels, All Disciplines, Engineers - Cloud, Data, Archs - Solution, Enterprise, Infrastructure, Web, DBAs - Legacy and Strategic Developers - Web, Data, Legacy, .Net, Informatica, Others as Needed, Agile Transformation, Managed Services: SalesForce Team, IT Delivery Manager and Legacy Support Team, Production Support Team - 24x7, All Roles