Healthcare Payer and CTG Build Success Through Strategic Staffing

Key Challenges

Finding staff for critical technical positions

Transitioning from waterfall methodologies to agile practices

Maintaining 24x7 production support for mission-critical systems

Business Benefits

20+ year partnership

1,000+ technical consultants successfully placed

Large-scale onsite presence maintained

In Their Words

"CTG has been a staple in our organization, and we've leaned on them constantly over the years for advice, support, and best practices. The depth of healthcare knowledge, the quality of the consultants, the account management and support have always impressed me."

—VP of IT Application Delivery

Our client is a leading payer organization that serves hundreds of thousands of individuals through comprehensive healthcare offerings including HMO, POS, PPO, and EPO products, plus Medicare/Medicaid plans. For more than two decades, CTG has partnered with this client to support their IT operations. 

The Challenge and Opportunity

The client's growing portfolio of strategic initiatives, combined with ongoing legacy system maintenance and modernization efforts, stretched beyond their internal project management capabilities. Their technology landscape required specialized expertise across multiple domains, from legacy mainframe systems to modern cloud architectures. The organization needed a partner who could not only fill critical technical positions but also support their transition from traditional waterfall methodologies to agile practices, all while maintaining 24x7 production support for mission-critical systems.

The Solutions and Results

CTG implemented a comprehensive three-tier support model to address the client's evolving technical and operational needs.

Strategic Staffing Deployment

Project Management Professional /Scrum certified project managers
Legacy AS400 COBOL specialists
24x7x365 Tier-2 support structure

Quality Talent Management

5+ years average experience
Balance of immediate and long-term needs

Technical Excellence

Application Turnover Process
Quality assurance staffing and methodology
Data warehouse migration support
Regulatory compliance expertise

The partnership has delivered transformative outcomes across the client's organization, fostering long-term operational excellence and sustainable growth.

20+ year sustained partnership
1,000+ successful placements*
110+ onsite professionals
Track record of internal promotions for staffed positions
Robust 24x7 support system
Successful technology modernization
High retention rates
Consistent quality deliverables

*Key positions filled include, but are not limited to: Professional Services: QA - All Levels, PM - All levels, All Disciplines, Scrum Master, BA - All Levels, All Disciplines, Engineers - Cloud, Data, Archs - Solution, Enterprise, Infrastructure, Web, DBAs - Legacy and Strategic Developers - Web, Data, Legacy, .Net, Informatica, Others as Needed, Agile Transformation, Managed Services: SalesForce Team, IT Delivery Manager and Legacy Support Team, Production Support Team - 24x7, All Roles

In Their Words

“I've worked with CTG project managers on two projects. They have a calm yet commanding demeanor that has led our cross-functional teams to success. They manage vendor conversations with professional maturity, and their methodical nature and keen attention to detail ensures that projects stay on track, without issue.”

—IT Project Manager