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CTG Why CTG
Why CTG

We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.

Learn more

About Us

Delve into the values, mission, and vision that drive our company.

Partners

Explore our tech and industry partners, who amplify the value we provide.

CTG, a Cegeka Company

Learn more about our parent company, Cegeka, a global IT provider.

Corporate Responsibility

Read more about our commitment to being a good corporate citizen.

Culture

Discover the workplace culture we've built that makes CTG a great place to work.

Careers

Check out our employee benefits and start your career journey with CTG.

Learn More

Our Locations

Leadership Team

Company News

Events

Solutions

Applications

Empowering businesses with modern, scalable, efficient apps.

Cloud

Supporting all phases of your cloud journey.

Business Solutions

Offering Cegeka's MS Dynamics 365 solutions for pharma and life sciences.

Data

Enabling data-driven decision making and increased efficiency.

Service Desk

Providing 24x7 support with an exceptional end-user experience.

Talent

Rapidly delivering IT and business talent to accelerate digital initiatives.

Automation and AI

Leveraging tech to increase efficiency, lower costs, and empower employees.

Infrastructure

Laying the groundwork for a successful digital organization.

Advisory Services

Combining industry and tech expertise to align technology with business needs.

Testing

Ensuring the quality and reliability of enterprise software.

Cybersecurity

Enhancing the cyber resilience of your organization.

Industries
Industries

Our digital solutions are customized for the unique challenges, requirements, and regulations each industry we serve faces.

Explore industries

Healthcare

Addressing IT and operations challenges to enable organizations to better serve patients and members.

Pharma and Life Sciences

Offering Cegeka’s Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.

Energy

Empowering energy organizations to thrive with data-driven insight and process innovation.

Government

Modernizing operations to improve citizen engagement and service delivery for all levels of government.

Manufacturing

Enabling seamless, efficient operations and increased speed to market with enterprise apps.

Finance and Insurance

Meeting the industry's need for enhanced efficiency, automation, compliance, and customer experiences.

Insights
Insights

We're thrilled to share our insights and expertise with you. Learn about industry trends, how to navigate common challenges, client success stories, and more.

Case Studies

Learn how we collaborate with clients to ensure their success.

Videos

Explore videos about CTG’s solutions, client testimonials, and more.

Blogs

Read blogs about tech, innovation, business, employees, and more.

News

View company news and insights from our experts in top publications.

Resources

View e-books, white papers, guides, infographics, and more.

Webinars

Learn from our experts, based on real-world experience across industries.

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Client Success Story

CTG Streamlines Project Management With SharePoint for a Clinical Advisory Provider

Key Challenges

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Lack of streamlined process for task management

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No centralized solution for project progress monitoring

Business Benefits

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Increased transparency with centralized task management

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Created BI dashboards for comprehensive project visibility

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Seamless integration with Microsoft Outlook

The client is a Clinical Research advisor and safety consultant. It plays a pivotal role in helping pharmaceutical companies carry out clinical trials while ensuring the entire process’s integrity and simplifying drafting the data for publication, submission and approval.

The Challenge and Opportunity

The organization carries out the due diligence for these trials with the help of its full-service Endpoint Adjuration Committee and Data Monitoring Committee. They lacked a high-level project management solution that would allow various stakeholders to stay aware of their various projects, gain clarity on the deadlines, and work accordingly to complete their tasks. This lack of clarity and inability to prioritize projects was the problem that needed to be addressed.

Ideally, the personnel are supposed to be mapped to their respective tasks, but there was a lack of streamlined process that complicated allocation and acknowledgement of these tasks by the respective stakeholders. There was also a major lack of avenues to enable project managers and higher management to observe and analyze the ongoing projects.

Simply put, there was no provision to trace the progress of the project or retrieve any reports centrally, as the data is available in files over a shared network folder. Lack of this transparency was hurting the entire process, not to mention, causing delays and pressure on the team. 

What Was The Client Looking For?

The client was looking for a solution that would bring all the stakeholders of the respective projects on one common platform. In addition to bringing in transparency, they also wanted to integrate this new solution with their Microsoft Outlook for a task and reminder management directly linked with their Central Project and Task Repository. The solution should also be able to allow project managers to overview the task without fleeting across documents and folders and rather locate them in one place.

Why Did They Approach CTG? 

CTG's expertise in SharePoint solutions, combined with the ability to understand requirements and spot missed loopholes—all integrated with an interactive User Design experience—made us the ideal partner. In fact, we have provided the client with SharePoint solutions since 2015, helping them adapt to the latest industrial trends with relevant upgrades. 

The Solution and Results

To develop a streamlined process to track the project activities, CTG created a framework that involved Projects (preliminaries), Meetings (inward/outer), and Tasks (pre/post-meeting errands). Tasks comprised individual stakeholders based on their roles in the task. The Project Managers, as well as higher management, could now follow the work process via the interactive BI dashboard and analyze the progress.

Every meeting requires some preparatory stages by different stakeholders—statisticians, project coordinators, project managers, and others—but here the tasks were not clear. With the introduction of templatized meetings by CTG, scheduling them to their respective stakeholders was now easier for project managers.

The framework also gave highlights to naturally characterize assignments dependent on the kind of meeting (pre and post-meeting errands). Team members working on these tasks were slotted in respective projects and received reminders on mail which was synced to Outlook.

In the span of 12-16 weeks, this complete set up was implemented using SharePoint Online as well as MS Azure to maintain the relevance of the project and also allow the flexibility to contain future developments as well as disruptions. Moreover, the Azure integration also enabled the customer to be benefitted by its specific components like Timers, Functions, Service Bus Queues, Azure Active Directory, and on-prem integrations to connect to on-prem AD. 

The entire process was centrally optimized which, enabled on-time deliveries of the projects as well as transparency in operations.

Features Implemented

  • The novel SharePoint platform was upgraded with the latest features that provided a value-added advantage to their daily tasks.
  • Secured access to portal and data (low-level/row-level dynamic access controls to projects, meetings, tasks and artifacts)
  • Templatized solution allowing the client to extend and create newer types of projects and monitoring committee capabilities
  • Automated creation of tasks based on meetings and overridable parameters (dates, people, roles, capability to include additional ad-hoc tasks)
  • Minutes of Meeting management
  • Secure audit trails required to manage clinical data
  • Dynamic dashboards for various stakeholders – Top Management, Project Managers, Team Members (shared across projects)

Key Takeaways

  • CTG delivered a solution that made task management transparent and process-oriented
  • Project stakeholders were able to access documents and data in real-time
  • Senior-level management and project managers could now view the projects with the help of an interactive BI Dashboard
  • The solution is now flexible and can support future updates easily

Future Outlook

While we continue to help our client with the latest SharePoint solution upgrades, we plan on migrating the data from external non-domain users to the doctors and clinicians who are carrying out the trials, enabling data accessibility for them.

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