AUTHOR
Joseph Esdale, MBA, ITIL® Expert
Managing Director, Cloud and Infrastructure, Americas
Joseph Esdale has more than 20 years of experience in IT Services for healthcare. He has an MBA, and is ITIL® Expert certified. Joe has practical Help Desk experience at all levels of service, starting his IT career as a Level 1 agent, and moving into the roles of supervisor, manager, and director for Help Desk operations. He has also managed Help Desk technology teams, and developed and deployed ITSM ticketing systems for myriad organizations.
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