Over the past few months, many organizations have had to go into extreme lockdown mode, at least temporarily, and adjust the way they work as they scramble to remain viable. Times like these can also present an opportunity for leaders with vision to seize the high ground. When things are already rough, it's often easier to make changes to processes and digital technologies than it would in better times. Organizations in various industries are having to reimagine relationships and interactions with customers and increase automation.  

Tom Niehaus, Executive Vice President, N. America, shares a few types of projects that organizations should consider that can help them come out of the pandemic ahead. 

Read more in his article published in Forbes.