How The Pandemic Offers An Opportunity To Use Digital Tools To Drive Business Improvement
Oct 9, 2020
Over the past few months, many organizations have had to go into extreme lockdown mode, at least temporarily, and adjust the way they work as they scramble to remain viable. Times like these can also present an opportunity for leaders with vision to seize the high ground. When things are already rough, it's often easier to make changes to processes and digital technologies than it would in better times. Organizations in various industries are having to reimagine relationships and interactions with customers and increase automation.
Tom Niehaus, Executive Vice President, N. America, shares a few types of projects that organizations should consider that can help them come out of the pandemic ahead.
Tom Niehaus was named Executive Vice President Operations, North America, in May 2019. He previously worked at CTG from 1999 to 2011 and was an integral part of establishing and growing the Company’s Solutions operations. Prior to his recent appointment at CTG, Mr. Niehaus served as Managing Member of TJN Advisory, a private advisory services consulting firm, President and COO of Encore Health Resources from 2012-2017, and CEO of Encore in 2017 through its eventual divestiture to emids, a global provider of healthcare IT.