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2020 ITSM Predictions
As part of APMdigest's 2020 predictions, industry experts shared their predictions on how ITSM and related technologies will evolve and impact business. Olivier Saucin, CTG Global Solution Director, Applications, was chosen to present his insights. Saucin emphasizes the importance of customer-centric thinking and quality of service.
Learn more in APMdigest's article, "2020 ITSM Predictions."
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