As part of APMdigest's 2020 predictions, industry experts shared their predictions on how ITSM and related technologies will evolve and impact business. Olivier Saucin, CTG Global Solution Director, Applications, was chosen to present his insights. Saucin emphasizes the importance of customer-centric thinking and quality of service.
As Vice President, Global Solutions, Olivier has executive responsibility for the end-to-end development and execution of CTG’s digital transformation solutions strategy and teams. He is known for his ability to deliver innovative IT solutions and services that respond to market demand while helping clients strategically address their business challenges. He previously served as CTG’s Global Solutions Director, where he held executive responsibility for the ongoing development of Infrastructure, Support, and Operations-related solutions and services. Olivier joined CTG in 1999.