Piedmont Healthcare partners with CTG to provide improved customer support. By focusing their attention and not having to divide their time, service levels improved and the teams provided additional reporting insights, including turnaround time, trends, and service levels.

CTG implemented a patient portal request management solution using Amazon Connect, connecting patients with trained CTG agents for Epic MyChart support, providing a single point of contact for assistance 24/7.

CTG provided complimentary EIM workshops and data governance support to help our client advance their data management strategy. Learn how CTG helped by facilitating trainings, developing an information blueprint, and documenting findings to create transformative data plans.

By deploying Epic with an experienced partner, end users were able to seamlessly implement the new system while CTG provided critical legacy support, training, and optimization. Healthcare executives can gain insight from how a top U.S. healthcare system utilized CTG's team of Epic solution experts to deploy the new EHR to 18,000+ end users.