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AWS re:Invent 2023
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2023-11-27 00:00:00
2023-11-29 00:00:00
America/Los_Angeles
AWS re:Invent 2023
AWS and CTG are coming together to bring you breakfast or lunch and a 45-minute customized Amazon Connect Whiteboard Session at AWS re:Invent.
Las Vegas, NV
Better Together | AWS x CTG Amazon Connect Solutions
AWS and CTG are coming together to bring you breakfast or lunch and a 45-minute customized Amazon Connect whiteboard session during AWS re:Invent 2023 at the Wynn and ARIA resorts.
Topics include:
- Amazon Connect adoption–Call Center Optimization and ROI
- Modernizing in Amazon Connect
- Leveraging GenAI
- Discussion of pain points paired with Amazon Connect solutions
Register for breakfast or lunch and your custom whiteboard session today!
Benefits of Amazon Connect
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True omni-channel contact center system with GenAI
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Cost savings associated with ongoing software maintenance and capital costs for additional agent licensing compared to other phone systems
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Low-code/no-code call flow configurations
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Shift agent-based contacts to AI-based contacts
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Highly redundant manage service phone system
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Leading-edge technology is being added to the service with no capital investment costs
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Contact center is geographically dispersed to meet a company's data sovereignty and latency requirements
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On-demand Tier-1 trained call agents
About CTG: An Experienced AWS Amazon Connect Partner
CTG is an AWS Select Tier Services Partner with an AWS Service Delivery designation for Amazon Connect. This further validates our deep technical knowledge, experience, and proven success in delivering specific Amazon Connect services to clients.
- 900+ healthcare clients (health systems and IDNs, academic medical centers, research and children's hospitals)
- 55+ years delivering innovative solutions and services
- 2,900+ clinical, IT, business, and digital transformation professionals around the globe
- NASDAQ: CTG
- Certified as Great Place to Work in eight counties
Learn more about how CTG can help your organization provide superior customer support at a lower cost with Amazon Connect omni-channel cloud contact center.
Amazon Connect Case Studies and Blogs
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Blog
The Power of Collaboration: Enhancing Your Amazon Connect Customer Experience
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Blog
Using Amazon Connect to Streamline Your Contact Center Operations
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Case Study
Healthcare System: Improve Patient Portal Support with Amazon Connect
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Case Study
Gundersen Health System: Improve Patient Portal Support with Amazon Connect
Sign up for your customized whiteboard session with CTG and AWS.
Let’s discuss
How CTG can help you achieve your desired business outcomes through digital transformation.
Send us a short message by completing the contact form and we’ll respond as soon as possible, or call us directly.
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