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The need to work smarter, not harder, has never been more critical. With ever-evolving IT landscapes and shifting needs of end users, organizations have been forced to rethink their IT support models. Utilizing a blended model of human support, predictive analytics, and artificial intelligence in your IT service desk can provide greater efficiencies and a more personalized experience for the end user.
CTG’s scalable IT Support Services provide best-in-class, omni-channel support for all IT-related questions, incidents, and requests. Our 24x7x365 omni-channel availability combined with our highly experienced ITIL-certified managers and trained agents allow for efficient and effective support services designed to maximize productivity and improve end-user satisfaction.
Knowledge Center
View all of our resources, including videos, blog, news, whitepapers, and webinars
News
ITProPortal: The IT Service Desk is in Desperate Need of Modernization
Blog
CTG Provides a Modern IT Service Desk With Amazon Connect
White Paper
CTG Report: Continued Acceleration—Digital Transformation in 2022
Webinar
Essential Testing Strategies to Boost Digital Transformation and Agile Development
Video
Client Story: Piedmont Healthcare Partners with CTG for Help Desk Services
Case Study
AZ Sint-Jan Brugge-Oostende: EMR Implementation Team Reinforcement
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