Epic, MaineHealth’s electronic health record (EHR), is the organization’s core operating application. In order to ensure patient safety, accurate billing, and efficient operations, the system must be error free. Between frequent vendor upgrades, optimization initiatives, and additions of new modules, it became difficult to keep up with the necessary application testing.
Without a dedicated testing team, analysts were pulled from their normal roles to manually perform tasks, such as creating test scripts and patients and testing workflows. The result was a time-consuming process that did not provide the comprehensive test coverage the organization desired to ensure maximum accuracy for patient safety and billing. MaineHealth needed guidance to develop a more efficient testing program that would bolster their confidence in new releases.