MaineHealth is a not-for-profit family of high-quality providers and healthcare organizations committed to the health and well-being of the communities and people they serve. As the largest healthcare organization in Maine and a leading healthcare provider serving northern New Hampshire, MaineHealth is recognized as one of the nation’s top integrated healthcare delivery networks.


Epic, MaineHealth’s electronic health record (EHR), is the organization’s core operating application. In order to ensure patient safety, accurate billing, and efficient operations, the system must be error free. Between frequent vendor upgrades, optimization initiatives, and additions of new modules, it became difficult to keep up with the necessary application testing.

Without a dedicated testing team, analysts were pulled from their normal roles to manually perform tasks, such as creating test scripts and patients and testing workflows. The result was a time-consuming process that did not provide the comprehensive test coverage the organization desired to ensure maximum accuracy for patient safety and billing. MaineHealth needed guidance to develop a more efficient testing program that would bolster their confidence in new releases.


CTG proposed using intelligent automation to accelerate test cycles, increase coverage, and decrease cost and demand on MaineHealth’s internal resources. To demonstrate it's power to modernize application testing, we partnered with them on a Test Automation Pilot Program.

This program allowed MaineHealth to implement and use automation technology on their own workflows to see how it works in their environment before making a full investment. This included leveraging CTG licenses for Keysight's Eggplant Digital Automation Intelligence (DAI) at no cost, which empowers organizations to achieve true, end-to-end automation and ensure that the technology environment supports their central mission: providing the best possible patient experience. Using Eggplant DAI, we were able to provide these real-life examples of the business performance improvement:

  • Test Patient Creation: The time to create and admit a patient decreased 70%, from 10 minutes to 3 minutes per patient.
  • Ambulatory Workflow: Testing time was reduced to just 11 minutes from an average of 12 hours, an average decrease of 98.5%.

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